Care Navigator

CWG/Blended Health•Arlington, TX

4d•Onsite

About The Position

The Care Navigator is responsible for maintaining a therapeutic environment in the facility and serves as the first point of contact for patients, clients, and guests. This position will be responsible for answering phones, scheduling appointments/assessments, and collecting payment at the time of services rendered. The Care Navigator is passionate about fostering a positive and professional environment.

Requirements

1+ years of benefits verification experience is preferred.
At least 2 years of front desk experience is preferred.
High School Diploma or GED required.
May be required to work flexible hours.
Exhibit strong written and verbal communication skills.
Exhibit basic computer skills including, but not limited to:
Microsoft Office
Email Correspondence
Knowledge of facility policies and procedures.
Exhibit good judgement in briefly assessing client needs and referring to appropriate providers/programs (i.e., referring for PHP/IOP screenings, referring to providers with certain specialties, etc).
Ability to use good judgment and keep information confidential.
Ability to react calmly and effectively in an emergency.
Ability to sit for long periods of time (8-10 hours),
Ability to reach above and below the waist, turn, twist and to manipulate small tools (copier, computer, telephone, typewriter, calculator, safe, facsimile machine).
Ability to see well enough to read handwritten and typewritten material.
Ability to handle a variety of repetitive tasks at a moderate level.
Ability to occasionally handle electrical, mechanical, or equipment emergencies.
Available to work varied hours (i.e. evenings) as required, may be on call as needed.
Ability to handle multiple projects and tasks under deadlines and with short notice.

Responsibilities

Greeting guests with courtesy and care.
Maintain a clean and tidy waiting area for clients.
Answer phones promptly utilizing the skills/techniques approved by administration. Responsible for monitoring and following up on voicemails.
Scanning, uploading, and downloading documents, sending, and receiving faxes.
Monitor and reply to email.
Ensure initial forms are completed as appropriate for all new and current clients.
Ensure all documentation with regards to client communication are completed in a timely manner (within 24 hours of occurrence).
Schedule appointments as requested for all new and current clients via approved script.
Schedule follow-ups prior to patients leaving facility at recommendation of patient’s provider.
Assist patients and clients with insurance questions, understanding of Verification of Benefits (VOBs).
Charge appointment fees for all patients upon arrival to facility.
Refer clients as appropriate to other departments within organization (Assessment, Business Office, Nursing, Medications, etc.)