Care Navigator

PASCO (Personal Assistance Services of Colorado)•Lakewood, CO

42d

About The Position

The Care Navigator plays a vital role in supporting and guiding families and clients within PASCO to access essential services and resources. This position requires exceptional communication skills, a strong commitment to PASCO's core values, and the ability to foster relationships with community partners and entities at the local and state levels. The work we do makes a positive difference in people’s lives for those needing long-term care due to a disability.

Requirements

High School diploma or equivalent required
Energetic, well-spoken and the ability to connect with people on the phone.
Strong listening skills and the ability to ask targeted questions.
Ability to multi-task, prioritize, and manage time effectively.
Ability to work quickly, efficiently and with a high degree of accuracy.
Persuasive and goal oriented.
Self-motivated and self-directed.
Strong computer skills including Microsoft Office Suite, Outlook.
Strong teamwork and relationship building skills
Excellent organization and time management skills, ability to maintain one’s own schedule and meet deadlines.
Proven skills of customer satisfaction.
A fan of speed: ability to successfully operate in a fast-paced, dynamic environment experiencing growth and expansion.
Moderate or exceeding ability with Microsoft Office products, specifically Outlook.
Sedentary detailed work
Interacting with prospects over the phone and documenting specific details into various data systems.
Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Requires talking, hearing and detailed work with fingers, such as typing.
Requires close visual acuity to perform an activity such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection).

Nice To Haves

Experience with CRM/Salesforce preferred.
Experience with a healthcare documentation system preferred.
Experience with Medicaid or Home Healthcare experience is a plus.
Familiarity with electronic health record systems.

Responsibilities

Primary role is to support and educate families/individuals with a long-term disability on how to obtain services to live as independently as possible in the community and how PASCO can assist them.
Continuously learns and develops knowledge on Colorado Medicaid Long Term Supports and Services.
Interacts with the community through numerous channels including phone, email, web inquiries and in-person events and one-on-one opportunities with families in their home.
Key responsibility involves listening to client and/or family concerns and questions and providing helpful resources to improve their situation.
Able to clearly communicate and reinforce the reasons why PASCO is the best choice for long-term home health for Medicaid eligible clients.
Uses Salesforce and other data systems to document the details of the individual being helped.
Schedules appropriate internal staff for further meetings and evaluation if appropriate for PASCO services.
In addition to being the first point of contact for PASCO with the community, this person maintains a caseload of prospects and coordinates internal staff to help the individual through the onboarding process.
You’ll work as part of a high energy team that’s a key part of representing PASCO to the community.
Conduct required assessments as needed to support our families while being good stewards of Medicaid funding.