Care Navigator in Mental and Behavioral Health - Full-time

Children's Wisconsin • West Allis, WI

2d • Onsite

About The Position

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today. Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/ This position is in-person located at Summit Place Milwaukee. Position Summary This role partners with Mental and Behavioral Health providers and Medical Social Workers to provide support and coordination of mental health services and social determinant of health needs to families. This position works closely with families to link them to their next level of care, whether it is directly to another behavioral health facility, or to community and social resources for ongoing mental health treatment as necessary. This role will work closely with mental and behavioral health providers, medical social workers and medical providers to ensure follow-up and coordination of recommended treatment(s).

Requirements

• Bachelor’s degree in social work, psychology, public health, healthcare administration or human services
• Two years of experience in a related field with an emphasis on mental health, community resources and customer service.
• Exhibits guiding behaviors that reflect Children’s values and support our mission and vision.
• Ability to navigate, coordinate multiple services, prioritize and multi-task to meet the needs of patients, parents, and clinic staff.
• Ability to work professionally with medical professionals to ensure successful follow up and coordination of medical management.
• Excellent communication and interpersonal skills necessary to gather and share information with providers, patients, families, and team members in a courteous, professional and confidential manner.
• Ability to maintain positive communication skills during stressful situations.
• Committed to work toward improving one’s own cultural competence, i.e. valuing diversity, recognizing personal limitations in one’s own skills and expertise, and having the desire to learn.
• Accepting of individual differences.
• Ability to work effectively independently and in a team setting in a fast-paced environment.
• Prior experience working in a Windows environment.
• Working knowledge of Microsoft Word and Excel.
• Demonstrated skills in creative problem-solving, and have knowledge of the assets and challenges of the mental health and traumatized population they are serving.
• Has and maintains current knowledge of available community resources.
• Ability to maintain positive communication skills during stressful situations.
• Normal office environment where there is no reasonable potential for exposure to blood or other high risk body fluids.
• Ability to work weekend and evening hours as needed.
• Position requires some travel.

Nice To Haves

• Experience working in community programs with families of diverse ethnic, cultural and socioeconomic background preferred.
• Epic experience preferred.
• Knowledge and experience in mental health preferred.
• Knowledge of mental health insurance preferred.
• Customer service experience preferred.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees