Care Navigator/Empower

CHILD & FAMILY SERVICES INC•Plymouth, MA

1d•Onsite

About The Position

The Care Navigator/Empower provides behavioral health services, including access to same-day or next-day services. This role acts as a liaison to connect clients and families with appropriate services such as outpatient therapy, recovery support services, and school-based services. The Empower 60+: Wellness and Social Health program, a key component of this role, specifically addresses the behavioral health and social needs of adults aged 60+ in Plymouth, Carver, Kingston, and Duxbury. This initiative aims to reduce barriers to mental health care, combat social isolation, and improve access to essential resources impacting social determinants of health, including housing, food, and transportation.

Requirements

Bachelor’s level degree in Social Work, Sociology, Psychology or a related human services field
Must have at least one year of experience working in an organization providing mental health or substance use services to youth, adults, and/or families
Must demonstrate cultural humility, with an understanding of ethnic, cultural, and/or linguistic considerations for populations serve
Must have a valid driver’s license and reliable transportation that meets CFS Driver Policy
Awareness of personal attitudes, beliefs, biases, and assumptions about others
Knowledge of the various dimensions of diversity, including gender, race, and ethnicity
Acknowledging that people from other cultural groups may not share the same beliefs and practices or perceive experiences in the same way
Cultural knowledge of key populations that will be served to address disparities in service delivery
Demonstrates positive attitudes towards cultural differences by showing respect and openness towards people whose social and cultural background is different from one's own
Demonstrates skills for communication and interaction across cultures, including the ability to recognize and manage personal behaviors, moods, and impulses to create an inclusive, equitable, and welcoming climate within the agency

Nice To Haves

Bilingual individuals preferred to best support the needs of our clients and families within the community

Responsibilities

Facilitate walk-in process with clients
Complete pre-screening assessment with client
Identify client needs and determine service options with client
Use collaborative documentation
Schedule client intake and follow up appointments as appropriate
Make clinic referral and wait list phone calls
Make internal and external referrals as appropriate
Support transitions of care
Engage in care coordination across health and behavioral health services
Facilitate wellness and recovery of the whole person, including outreach and engagement, and after-care planning
Use evidence-based interventions, including motivational interviewing skills
Develop person-centered service plans as appropriate
Provide clients and families with advocacy, coaching, training, support, and psychoeducation
Provide crisis intervention strategies
Facilitate warm hand offs with Crisis Services as appropriate
Build and maintain professional relationships and connections with community resources and partners
Assist and support all functions of Open Access model as appropriate
Participate in all supervision and training activities as required by CFS, funding sources, and accreditation authorities
Maintain record-keeping as required by CFS, funding sources, and accreditation authorities
Provide clients with consistent, high-quality care through an array of evidence-based, culturally competent, person and family-centered treatment
Provide services in the community to reach 60+ clients (as part of the Empower 60+ Wellness and Social Health Program)
Conduct comprehensive needs assessments and provide personalized care coordination
Partner with local councils on aging, housing authorities, and food programs to ensure holistic, wraparound supports for clients
Outreach to local nursing homes, assisted living facilities, rest homes, and elder centers
Facilitate a monthly support group for 60+ clients
Become CAC trained and assist clients with navigating insurance benefits and health plan enrollment

Benefits

Benefit eligible at 20+ hours per week
Medical – Harvard Pilgrim/HealthPlans Inc.
Dental – Delta Dental of MA
Vision - EyeMed
Wellworks for You (Employee Wellness)
2 weeks’ vacation accrued over 1st year, 3 weeks after 3 years, 4 weeks after 5 years and 5 weeks after 20 years
12 Sick Days
10 Paid Holidays
2 Personal Days per year
Tuition reimbursement – Up to $1,500 per calendar year
Professional Licensure reimbursement (LICSW, LMHC)
Flexible spending accounts – save on medical expenses and dependent care!
401K – CFS matches first 1% at 100%; 2%-6% of annual earnings are matched at 50%
100% Employer paid Life Insurance
100% Employer paid Long Term Disability and AD&D
24-hour travel assistance
mileage reimbursement
discounted Healthtrax gym membership
employee appreciation events!