Care Navigator - BHN

Rochester Regional Health•Village of Clifton Springs, NY

17d•$20 - $25

About The Position

The Care Navigator functions as a core member of an Integrated Care team that includes the Primary Care Provider (PCP), Behavioral Health Clinician (BHC), and psychiatric provider. The Care Navigator is responsible for coordinating and supporting Mental Health care within the clinic and for coordinating referrals to clinically indicated services within and outside of the clinic. The Care Navigator may provide evidence-based treatments to patients or collaborate with other Mental Health providers when such treatment is indicated. This role will report to the Manager, Behavioral Health/Primary Care Integration or designee.

Requirements

Associate’s degree.
Two years of experience in Human Services related field, medical related field, customer service, client/patient interfacing experience required.

Responsibilities

Collects patient data to be used by the licensed health care provider in the comprehensive care of the patient.
Obtains vital signs, allergies, current medications, medical history, social history, family history, and chief complaint, and documents them appropriately in the electronic medical record.
Support and coordinate behavioral health care with the patient, patient’s Primary Care Provider (PCP), BHC, psychiatric provider and other Integrated Care team members.
Screen and assess patients for common mental health and substance abuse disorders.
Provide patient education about common mental health and substance abuse disorders and available treatment options.
Monitor patients for changes in clinical symptoms and treatment side effects or complications.
Support psychotropic medication management prescribed by PCPs and/or psychiatric provider, focusing on treatment adherence, side effects and other complications, and effectiveness of treatment.
Provide brief interventions using evidence-based techniques such as Behavioral Activation, Problem-Solving Treatment, Motivational Interviewing, or other treatments appropriate for primary care settings.
Provide or facilitate referrals to mental health clinic/substance use disorder treatment programs as clinically indicated.
Maintain a registry of patients in the Integrated Care track that includes engagement, measurement- based care outcomes (PHQ-9) results and other items being used by the team to track and manage care.
Facilitate the Integrated Care team’s review of care of patients not responding optimally to treatment that may lead to management changes in medications or psychosocial treatments, or appropriate referrals for additional services.