Care Manager ECMS/CalAIM, Behavioral Health Services

Ccscc•San Jose, CA

6d•$34 - $38

About The Position

The Care Manager will lead the ECM services to a caseload of adult beneficiaries and/or youth populations of focus (PoF) The CM will promote Catholic Charities' mission and values and build effective relationships inside and outside the organization that inspire others to action. BEHAVIORAL HEALTH PROGRAMS: Supportive Therapeutic Options Program (STOP) School Based Early Intervention (SBEI) School Based Outpatient Program (SBOP) Adult and Older Adult Outpatient Program Community-based Drop-In Center Child-Parent Psychotherapy (CPP) Community Health Worker (CHW) ESSENTIAL DUTIES AND RESPONSIBILITIES: Supervision/Program Development Serving individuals with health barriers utilizing a person-centered approach and will provide wrap around services. Build rapport with clients that may have no other support network. Provide care coordination, health promotion, comprehensive transitional care, coordination of and referral to community and social support services, benefit establishment, linkage to stable housing. Conduct assessments, build care plans with clients, and meet routinely to achieve goals, and all other supportive services as needed. Assesses members’ needs in mental health, behavioral health, physical health, substance abuse, financial stability, employment, food security, clothing, housing and other needs. Provide onsite case management services in the areas of independent living skills, cooking groups, house meetings, social events, employment linkage, benefits establishment, and other services as needed to assist in reaching case plan and treatment goals. Provide health education materials. Attend multi-discipline coordination meetings to discuss case progress, barriers, and receive guidance from health professionals. Accompany members to appointments as needed. Assist members with submitting applications that will benefit their overall wellbeing. Collaborate with primary care providers, behavioral health and public health agencies, non-profits, and other community-based organizations to build a support network for clients. Mentor and support new or less experienced staff. Assist with quality review or documentation checks. Supporting training, onboarding, or team coordination. Assist with data collection or reporting. The Care Manager will be expected to demonstrate the following skillsets: Provide person centered approach services. Assist clients with identifying barriers and building plans to mitigate or reduce barriers. Connect clients to other community resources in the community. Comfortable with public speaking. Good working knowledge of how to use general office tools including Microsoft Office and Outlook. Team oriented individuals willing to support peers in daily outreach or coverage as needed. Work collaboratively with Catholic Charities programs, managed care plans, primary care providers, and local housing programs to conduct screening interviews, complete intake documentation, and coordinate move-in and exit of all program participants. Respond to referrals and clients’ requests for case management assessment and intervention within the required response time. Accurately record all contacts made and services provided in Catholic Charities’ electronic health records system in a timely manner. Encourage and promote an environment that is strengths-based to assist clients in meeting their individual goals. Maintain complete and accurate documentation of service objectives and outcomes as well as other services in accordance with federal, state, county, and the Organization’s guidelines. Complete follow-up and retention services and provide back-up documentation in client files. Outreach to community, business owners, realtors, landlords, housing developers, and other service providers to identify new and existing opportunities and build strong relationships to better assist clients in accessing resources, employment, supportive services, and housing opportunities. Attendance of community meetings and possible engagement and participation of committees such as the Santa Clara Housing Alliance Stakeholder meetings, monthly coordination meetings, etc. Carry a caseload of minimum 30 clients Performs other duties as assigned.

Requirements

Minimum of a Bachelor's degree in social work, psychology, or related field; AA in social work, psychology, or related field + 2 years’ mental health experience; and/or 1 year of experience as a Housing Navigator and/or Whole Person Care or Health Homes Case Management experience may be substituted.
Experience must be in the provision of case management services for persons living with mental illness, substance use disorders, homelessness, and/or justice-involvement.
Experience performing work related to data collection, entry, budgeting, credit repair, and organizing skills.
First Aid and CPR certifications obtain within 30 days of employment and maintain current thereafter.
Additional experience in presentation of information to groups and organizations.
Experience in obtaining third party credit, criminal, and rental history reports.
Experience with culturally diverse population.
Ability to understand and interpret information, follow instructions, and manage workflow.
Strong Interpersonal skills, ability to work effectively with people in a constructive manner within a community-based treatment setting.
Able to multi-task in a fast-paced environment, apply professional judgement in solving difficult issues, and to communicate in a clear, precise, and professional manner.
Must be able to provide services to clients while culturally practicing humility and trauma-informed, gender-responsive, and patient-centered care.
Ability to work flexible schedules/shifts/areas, including some nights and weekends to meet the needs of clients in the program.
Must maintain good relationships with consumers, co-workers, government, and civic representatives, as well as community members within whom the Agency is transacting business and relate to them in a professional manner.
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
Criminal background check via Live scan fingerprint.
Must have TB test performed and submit results.
Automobile, valid driver’s license and auto insurance per agency policy; or have access to reliable transportation.

Nice To Haves

Bilingual (English and Spanish speaking) highly preferred.
Comfortable with public speaking.
Good working knowledge of how to use general office tools including Microsoft Office and Outlook.
Team oriented individuals willing to support peers in daily outreach or coverage as needed.

Responsibilities

Serving individuals with health barriers utilizing a person-centered approach and will provide wrap around services.
Build rapport with clients that may have no other support network.
Provide care coordination, health promotion, comprehensive transitional care, coordination of and referral to community and social support services, benefit establishment, linkage to stable housing.
Conduct assessments, build care plans with clients, and meet routinely to achieve goals, and all other supportive services as needed.
Assesses members’ needs in mental health, behavioral health, physical health, substance abuse, financial stability, employment, food security, clothing, housing and other needs.
Provide onsite case management services in the areas of independent living skills, cooking groups, house meetings, social events, employment linkage, benefits establishment, and other services as needed to assist in reaching case plan and treatment goals.
Provide health education materials.
Attend multi-discipline coordination meetings to discuss case progress, barriers, and receive guidance from health professionals.
Accompany members to appointments as needed.
Assist members with submitting applications that will benefit their overall wellbeing.
Collaborate with primary care providers, behavioral health and public health agencies, non-profits, and other community-based organizations to build a support network for clients.
Mentor and support new or less experienced staff.
Assist with quality review or documentation checks.
Supporting training, onboarding, or team coordination.
Assist with data collection or reporting.
Provide person centered approach services.
Assist clients with identifying barriers and building plans to mitigate or reduce barriers.
Connect clients to other community resources in the community.
Work collaboratively with Catholic Charities programs, managed care plans, primary care providers, and local housing programs to conduct screening interviews, complete intake documentation, and coordinate move-in and exit of all program participants.
Respond to referrals and clients’ requests for case management assessment and intervention within the required response time.
Accurately record all contacts made and services provided in Catholic Charities’ electronic health records system in a timely manner.
Encourage and promote an environment that is strengths-based to assist clients in meeting their individual goals.
Maintain complete and accurate documentation of service objectives and outcomes as well as other services in accordance with federal, state, county, and the Organization’s guidelines.
Complete follow-up and retention services and provide back-up documentation in client files.
Outreach to community, business owners, realtors, landlords, housing developers, and other service providers to identify new and existing opportunities and build strong relationships to better assist clients in accessing resources, employment, supportive services, and housing opportunities.
Attendance of community meetings and possible engagement and participation of committees such as the Santa Clara Housing Alliance Stakeholder meetings, monthly coordination meetings, etc.
Carry a caseload of minimum 30 clients
Performs other duties as assigned.