Care Management Support Assistant

Humana

20h • Remote

About The Position

Become a part of our caring community and help us put health first The Care Management Support Assistant (CMSA) is an important support position in the administration of care management. This is a REMOTE work opportunity, but you MUST live in the state of INDIANA. This virtual team mainly performs moderately complex administrative support tasks for the state of Indiana Medicaid program. The schedule for this position is an 8-hour shift Monday-Friday between 8am-5pm Eastern Time. This is a terrific entry-level position in which flexible, organized, service-oriented individuals can launch a career in healthcare with a company that value's health and well-being. Humana Healthy Horizons is a start-up program in the state of Indiana.

Requirements

• MUST BE A CURRENT RESIDENT OF INDIANA
• High School Diploma or equivalent
• Experience with Microsoft Office Word, Excel and Outlook.
• Minimum one (1) year administrative support experience, preferably in the healthcare industry.
• Familiarity with community care and well-being resources
• Must have a separate room with a locked door that can be used as a home office to ensure you have absolute and continuous privacy while you work.
• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
• Satellite, cellular and microwave connection can be used only if approved by leadership.
• Ability to flex and adapt to regular change
• Strong organizational skills with ability to manage multiple priorities
• Excellent time management skills
• Ability to follow through on tasks and complete assignments
• Demonstrated collaboration and teamwork in a virtual environment
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences.

Nice To Haves

• Associate's degree
• Bilingual preferred (English/Spanish
• Microsoft Access proficiency
• Previous experience working with Medicare, Medicaid and Dual eligible populations
• Experience providing administrative support in a healthcare setting with older adults or persons with disabilities.

Responsibilities

• Contribute to the administration of care management.
• Provides CM support by managing shared mailboxes and entering data into work queues, mailing letters/educational material, researching unable to contact members and will complete other administrative functions, as assigned
• Provide non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state.
• Interact with Service Coordinators and Field Care Managers who guide members and their families toward and facilitate interaction with resources appropriate for care and wellbeing.
• Perform varied activities clerical activities including reporting data, tracking data, pulling reports and monitoring/managing email.
• Performs computations.
• Typically works on semi-routine assignments that are subject to change.

Benefits

• Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED