Care Management Support Assistant

Humana • Chittenden, VT

20h • $39,000 - $49,400 • Remote

About The Position

Become a part of our caring community and help us put health first The Care Management Support Assistant 2 contributes to administration of care management. You will provide non-clinical support to the assessment and evaluation of members' needs. The goal is to achieve and maintain an wellness state. To do this, you will guide members and families toward resources appropriate for their care and wellbeing, and facilitates interaction with these resources. The Care Management Support Assistant 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Perform computations. Typically work on semi-routine assignments.

Requirements

• Must reside in the state of Michigan.
• 1+ year working experience with Microsoft Word, Excel, and Outlook.
• 1+ year administrative support experience in the healthcare industry or related setting.
• Demonstrated understanding of member needs and the ability to navigate and use care and well-being resources to provide appropriate guidance.
• Experience assisting customers through chat and email support.
• Use a variety of electronic information applications and software programs including electronic medical records
• Excellent keyboard and web navigation skills

Nice To Haves

• 1+ year of call center or high‑volume customer service experience.
• Associate's degree.
• Proficiency in Microsoft Access.
• Bilingual (oral and written) in Spanish, Arabic, or Chaldean Neo‑Aramaic (language assessment required).

Responsibilities

• Provide administrative, non-clinical support for care management activities.
• Support assessment and evaluation of member needs, determining appropriate resources.
• Guide members and families in understanding and accessing care and wellness resources.
• Facilitate communication between members, families, and appropriate resources.
• Conduct computations and support moderately complex operational tasks.
• Make and receive calls using multiple digital platforms.
• Educate members and families on available resources and steer them towards appropriate support.
• Ensure compliance with departmental policies, quality standards, and established procedures.

Benefits

• Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being.
• Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work.
• Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree