Care Management Supervisor

Upper Manhattan Mental Health Center Inc•New York, NY

162d

About The Position

The Emma L. Bowen Community Service Center is seeking a Care Management Supervisor to join our team. This position is a terrific opportunity for someone to gain additional experience and make a difference in the lives of our clients. For over 45 forty-five years, our organization has provided mental health and holistic services in northern Manhattan for families, children, adolescents, and other adults including the elderly in a supportive and caring environment. We also have an out-patient and residential substance abuse program as well as a Therapeutic Preschool for 3-5 year olds. Upper Manhattan Mental Health Center is a Certified National Health Service Corps (NHSC) site. For additional information about our organization and programs, please visit us on our website at www.bowencsc.org.

Requirements

Master's Degree or advanced degree in Social Work (LMSW or LCSW), Mental Health Counseling, Counseling/Guidance.
A license is required of these Master's Degrees: Social Work (LMSW or LCSW), Mental Health Counseling.
Knowledge, understanding and the ability to work closely with chronic mentally ill individuals.
Experience with public speaking, leading teams, team building, and community networking.
Experience with technology and the integration into program workflow.
Experience with community outreach, progressive management, administrative and leadership experience overseeing a large population of social service recipients.
Bi-lingual, English with Spanish preferred

Responsibilities

assist in the direction and management of the Care Management Program
provide direct supervision of direct reporting staff
assist in program development, oversee regulatory compliance, facilities management, and policy and systems development
interact with vendors and sub-contractors on a regular basis
Plan and develop facility systems to ensure effective delivery of services.
Collaborate with staff in the implementation of databases, the collection of statistical information and tracking results.
Implement quality assurance procedures for measuring and documenting client outcomes when evaluating program effectiveness.
Prepare, review & ensure the accuracy & timeliness of, Medicaid billing documents, reports & statistical information.
Oversee all program operations, manage direct reporting program. Facilitate communications across multiple agency programs.
Make recommendations to management regarding organizational policies, procedures, and protocols.
Train staff on work projects, program directives, and policy implementation.
Act as liaison for the agency as designated.
Ensure that all goals, targets, and performance outcomes are met.
Analyze program and demographic data to make programmatic improvements.
Determine the knowledge, skills, and abilities required to perform specific services and recommend staff to perform such functions.
Communicate with peers on issues related to client progress and best program practices.
Confer with Program Director & Senior Management regardign programmatic and personnel issues.
Conduct performance appraisals as needed.
Direct client service/program responsibilities.
Supervise, review and approve staffs' training and other requests.
Make personnel recommendations to Program-Director.
Maintain professional relationships with clients and client confidentiality.
Practice Universal Precautions/Standard Protocol & Procedures.