Care Management Supervisor (2345)

ncgCARE • Raleigh, NC

5d

About The Position

The Care Management Supervisor supervises and provides oversight to a team of personnel supporting behavioral health members and/or members with I/DD that receive care management services from Carolina Outreach. As a Supervisor of Care Management, duties will include supporting and monitoring Care Management team performance, guiding and driving positive member outcomes, and ensuring the delivery of integrated whole-person care management. The Supervising Care Manager will: Supervise administratively / clinically a team of 8 care managers; Be responsible for managing care managers’ performance and continually coach care managers on how to achieve their individual potential; Ensure that all assessments, and care plans completed by the care manager team meet program standards; Monitor and track compliance with HEDIS measures and 1915i services Deliver guidance and feedback on strategies for engaging members and working with stakeholders to support member's care plan goals; Monitor the level of member engagement with the care management team to ensure contract requirements are met.

Requirements

• A master’s-level degree in a field related to health, psychology, sociology, social work, or another relevant human service; or
• Licensure as an RN.
• A master’s-level, fully Licensed care manager, or licensure as an RN and must have three years of experience providing care management, case management, or care coordination to the population being served.

Responsibilities

• Supervise administratively / clinically a team of 8 care managers
• Be responsible for managing care managers’ performance and continually coach care managers on how to achieve their individual potential
• Ensure that all assessments, and care plans completed by the care manager team meet program standards
• Monitor and track compliance with HEDIS measures and 1915i services
• Deliver guidance and feedback on strategies for engaging members and working with stakeholders to support member's care plan goals
• Monitor the level of member engagement with the care management team to ensure contract requirements are met

Benefits

• Consumer-driven health plan coverage provided by Anthem
• Wellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists.
• Health Savings Account (HSA) or Flex Spending Account (FSA)
• Two dental plan options available through Delta Dental, so you can choose the level of coverage that fits your needs and budget.
• Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp.
• An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for child care.
• Generous paid time off
• 401k or Roth IRA Retirement Programs administered by Empower
• Financial planning and education services at no cost to you
• Educational Assistance (your position, date of hire and years of service determine your eligibility)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees