Care Management Associate (Must reside in Maricopa County, Arizona)

CVS Health

17h • $19 - $35

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Care Management Associate supports clinical operations and EPSDT (Early and Periodic Screening, Diagnostic, and Treatment) teams, either on the phone or by performing data entry. In this role, you will: Process intake of services via electronic fax system, email, and postal mail. Research member eligibility information prior to creating any authorizations. Create authorizations in appropriate database and fax back authorization numbers to assigned providers. Enter EPSDT forms into database and send referrals as requested to internal departments. Protect the confidentiality of member information and adhere to company policies. Promote and support quality administration of healthcare services.

Requirements

• 1+ year of experience in health care.
• 1+ year of experience in customer service.
• Working knowledge of Microsoft Office products (Word, Excel, PowerPoint, Outlook), as well as a demonstrated computer literacy and ability to navigate through internal and external systems.
• High school diploma or GED.
• Must reside in Maricopa County, Arizona.

Nice To Haves

• 1-2 years of experience as a medical assistant and/or office assistant.
• Demonstrated comfort receiving regular feedback in the interest of professional development.
• Previous experience with basic medical terminology.
• Strong problem-solving and analytical skills.
• Ability to work successfully in a team-based environment.
• Effective communication (written & telephonic) and organizational skills.
• Associate’s degree.

Responsibilities

• Process intake of services via electronic fax system, email, and postal mail.
• Research member eligibility information prior to creating any authorizations.
• Create authorizations in appropriate database and fax back authorization numbers to assigned providers.
• Enter EPSDT forms into database and send referrals as requested to internal departments.
• Protect the confidentiality of member information and adhere to company policies.
• Promote and support quality administration of healthcare services.

Benefits

• This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
• The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
• Additional details about available benefits are provided during the application process and on Benefits Moments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED