Care Coordinator - Hybrid

Astrana Health•Ri, RI

18h•$26 - $28•Hybrid

About The Position

The Care Coordinator is an integral member of the interdisciplinary Case Management team for Astrana Health's Care at Home program. This role provides administrative and operational support to Case Managers by facilitating member outreach, coordinating referrals, managing documentation, and supporting care transitions. The Care Coordinator ensures timely processing of referrals, accurate documentation, and effective communication with members, providers, hospitals, and internal clinical staff while maintaining compliance with organizational policies and HIPAA regulations. What You'll Do Provide day-to-day administrative support to Case Managers and the interdisciplinary team Manage and assign incoming referrals (electronic systems, fax, portals, etc.) to appropriate team members Manage and distribute incoming faxes and clinical documentation Identify member admissions and discharges from acute care settings and notify appropriate clinical staff Obtain and transmit discharge summaries and related documentation Communicate with hospitals, skilled nursing facilities (SNFs), acute rehabilitation facilities, and other admitting facilities regarding admission status and discharge planning updates Conduct telephonic outreach to members to support program engagement, appointment scheduling, reminders, follow-up calls, and satisfaction surveys Provide coverage of department phone lines during regular business hours; triage and route calls appropriately Escalate urgent clinical matters promptly to licensed clinical staff in accordance with department protocols Create and maintain member cases and appointment information within EMR and care management platforms Ensure documentation is accurate, timely, and compliant with departmental turnaround standards Assist in researching and resolving operational issues within the department Manage office supplies and support inventory needs for the CM team Support printing and mailing needs for the interdisciplinary team Establish and maintain organized filing systems and complete clerical functions to ensure efficient department operations Cross-train on additional Coordinator responsibilities to provide coverage as needed Adhere to all department policies and procedures, including attendance, timekeeping, dress code, and confidentiality standards Other duties as assigned

Requirements

High School Diploma or equivalent
Minimum of two (2) years of experience in a medical office, healthcare practice, managed care, IPA, or MSO environment
Knowledge of medical terminology
Proficiency in Microsoft Office Suite
Strong organizational and time management skills
Ability to multitask and prioritize in a fast-paced environment
Effective verbal and written communication skills
Ability to maintain confidentiality in accordance with HIPAA regulations
Experience as a Certified Medical Assistant (CMA), scheduler, or medical office front desk staff

Nice To Haves

Experience supporting Case Management or Care Coordination teams
Bilingual skills (if applicable to market needs)
You are highly detail-oriented and process-driven
You demonstrate strong customer service and professional telephone etiquette
You can work independently while following established departmental standards
You thrive under time constraints and shifting priorities
You maintain reliability and strong attendance
You collaborate effectively and contribute positively to a team environment
You maintain a work pace appropriate to workload demands

Responsibilities

Provide day-to-day administrative support to Case Managers and the interdisciplinary team
Manage and assign incoming referrals (electronic systems, fax, portals, etc.) to appropriate team members
Manage and distribute incoming faxes and clinical documentation
Identify member admissions and discharges from acute care settings and notify appropriate clinical staff
Obtain and transmit discharge summaries and related documentation
Communicate with hospitals, skilled nursing facilities (SNFs), acute rehabilitation facilities, and other admitting facilities regarding admission status and discharge planning updates
Conduct telephonic outreach to members to support program engagement, appointment scheduling, reminders, follow-up calls, and satisfaction surveys
Provide coverage of department phone lines during regular business hours; triage and route calls appropriately
Escalate urgent clinical matters promptly to licensed clinical staff in accordance with department protocols
Create and maintain member cases and appointment information within EMR and care management platforms
Ensure documentation is accurate, timely, and compliant with departmental turnaround standards
Assist in researching and resolving operational issues within the department
Manage office supplies and support inventory needs for the CM team
Support printing and mailing needs for the interdisciplinary team
Establish and maintain organized filing systems and complete clerical functions to ensure efficient department operations
Cross-train on additional Coordinator responsibilities to provide coverage as needed
Adhere to all department policies and procedures, including attendance, timekeeping, dress code, and confidentiality standards
Other duties as assigned