Patient Care Coordinator - HYBRID

LearnWell•Wellesley, MA

1d•$40,000 - $41,600•Hybrid

About The Position

We are a growing behavioral health organization expanding across Massachusetts, and we’re hiring a Patient Care Coordinator to join our centralized care coordination and intake team. This role is designed for a motivated, professional individual who is looking to build a meaningful career in healthcare operations, care coordination, or behavioral health administration. You do not need prior healthcare experience — we provide comprehensive training — but you should be reliable, organized, and eager to grow within a fast-moving organization. Patient Care Coordinators are the front line of access to care. You will play a key role in ensuring patients are connected to the right services quickly, professionally, and compassionately. This is a performance-driven environment best suited for someone who takes ownership of their work and thrives when busy. What You’ll Do Serve as the first point of contact for individuals seeking behavioral health services Manage a high volume of inbound calls (average ~75/day), emails, and scheduling requests Schedule appointments and match patients with clinicians based on availability, specialty, and patient needs Accurately collect and enter patient information, including insurance and referral details Support a network of 350+ clinicians across multiple states Track cancellations, no-shows, and pending appointments, and follow up as needed Communicate clearly and professionally with patients, clinicians, and internal teams Use internal systems (CRM, EMR — training provided) and Microsoft Office tools Collaborate with leadership and peers to resolve issues and improve workflows Who Will Be Successful in This Role Professionals who are dependable, organized, and detail-oriented Individuals who communicate confidently and are comfortable speaking on the phone throughout the day People who enjoy problem-solving and balancing multiple priorities Candidates who take initiative, adapt quickly, and are motivated by growth and responsibility Team players who value accountability and follow-through Career Path & Growth Opportunities This role is often a launch point into broader opportunities within our organization. We actively promote from within and value individuals who demonstrate reliability, leadership potential, and a commitment to learning. Compensation & Schedule Salary: $40,000 – $41,600 annually Schedule: 40 hours per week, Monday–Friday Work Model: Hybrid, 25% travel to local offices as needed. Benefits Paid vacation, sick time, and federal holidays Medical, dental, and vision insurance Paid family leave options 401(k) Employer-sponsored life insurance Annual tuition reimbursement opportunities Our Commitment We are proud to be an equal opportunity employer and welcome candidates from all backgrounds.

Requirements

Strong verbal and written communication skills
Ability to multitask effectively in a fast-paced environment
High attention to detail and strong organizational skills
Must reside in Massachusetts

Nice To Haves

Customer service, scheduling, call center, or administrative experience preferred but not required
Bachelor’s degree preferred but not required
Bilingual (Portuguese/English) is a plus

Responsibilities

Serve as the first point of contact for individuals seeking behavioral health services
Manage a high volume of inbound calls (average ~75/day), emails, and scheduling requests
Schedule appointments and match patients with clinicians based on availability, specialty, and patient needs
Accurately collect and enter patient information, including insurance and referral details
Support a network of 350+ clinicians across multiple states
Track cancellations, no-shows, and pending appointments, and follow up as needed
Communicate clearly and professionally with patients, clinicians, and internal teams
Use internal systems (CRM, EMR — training provided) and Microsoft Office tools
Collaborate with leadership and peers to resolve issues and improve workflows