Care Coordinator

Dental Views•Riverside, CA

27m

About The Position

The Care Coordinator is responsible for taking inbound calls for all offices across the company’s network. Using effective communication over the phone, chat, and email that builds trust with patients and conveys the values of the company. Utilize the computer to enter patient data into the correct office schedules and collect the necessary information for successful treatment on appointment date. Average a set number of appointments determined by management each day. Make outbound calls to potential patients and patients that could not make it to their appointment, to gather interest in coming into the office for exams. Other tasks of duties may be assigned as needed by the business.

Requirements

Strong critical thinking skills
Strong written and verbal communication
High school diploma or GED equivalent
At least 3 years in service industry or customer service-related field
Extremely familiar with using computers and entering data into computers
Knowledge of Microsoft Office Suite

Nice To Haves

Bilingual (Spanish) preferred
Prior experience in call center a plus
Prior experience in dental office a plus but not required

Responsibilities

Brings value to patients at every opportunity
Achieves department goals through individual accountability and collaboration
Actively gains and grows in knowledge of the dental industry and practices
Uses sound judgement when evaluating potential patients and their need for care
Answers the phone in a timely manner to reduce abandoned/ missed phone calls
Provides guidance and instructions to employees with less experience
Keeps detailed notes on patient interactions to ensure a successful office visit
Anticipates patients’ needs and identifies opportunities that benefit the patient
Supports offices by calling patients that missed appointments and re-books them
Other duties as assigned