Care Coordinator

Quad•Hanover, PA

About The Position

As a Care Coordinator, this individual will be a highly motivated, quality-conscious healthcare worker interested in working in a fast-pace environment where one-on-one time with patients and positive outcomes are the ultimate measurement of success.

Requirements

Graduate of accredited school of medical assisting, or combination of equivalent education and experience, OR, if LPN, graduate from an approved nursing program with an associate degree or equivalent.
Minimum of three (3) years of experience as a Medical Assistant (MA) or Licensed Practical Nurse (LPN).
Experience working in a Primary Care setting.
Current CPR (BLS) certification or must be obtained within 60 days of hire.
If LPN, current license in state of residence or compact licensure.
Medical Assistant certification through AAMA, AMT, NHA or NCCT. Certification through another accredited association will need review/approval.
Proficiency in using technology and various applications to provide patient care both in person and virtually.
Excellent verbal and written communication skills.
Strong organizational skills with the ability to set priorities and work independently.
Commitment to preventative healthcare programs and a team-based approach to care delivery.
Exceptional interpersonal skills with the ability to build rapport and effectively communicate with patients and healthcare professionals.
Proven ability to work effectively with diverse populations and a demonstrated commitment to fostering inclusion.
Understanding of medical terminology, patient care procedures, and healthcare documentation best practices.
Ability to assess patient needs, coordinate care efficiently, and address challenges proactively.
Capacity to manage multiple tasks efficiently in a fast-paced environment while maintaining high-quality patient care.
Ability to work effectively with healthcare providers, patients, and external partners to optimize patient outcomes.
Flexibility to adjust to evolving healthcare environments, technology, and patient needs.
Commitment to supporting patients in navigating their healthcare journey, ensuring access to necessary resources and services.

Nice To Haves

Prior experience in Care Coordination preferred.
Bilingual in Spanish a plus.
Experienced in or a strong passion for delivering patient-centered care.

Responsibilities

Assists patients with check in process, record updates on medications/allergies, etc., and ensure vitals are collected.
Ensures accurate and timely documentation into the EMR; i.e.- patient interviews and histories, vital signs, treatments, test results.
Provides patients with instructions and other information regarding preparations for the service and necessary registration.
Maintains confidentiality of all patient and organization information and follows federal and state regulations and organization policies regarding protection of patient information.
Participates in development activities and maintains affiliations with appropriate associations, as applicable.
Supports preventative healthcare initiatives and promote a team-based approach to patient care.
Coordinates and manages all aspects of a patient’s healthcare, including scheduling and treatment plans.
Serves as the primary point of contact for providers, patients, facilities, and other healthcare professionals.
Performs post-visit and between-visit tasks, such as patient outreach, referral management, follow-up calls, and appointment scheduling, as directed by the Health Center Manager or provider.
Processes provider orders, requests and reviews medical records, and manages faxes/attachments.
Collaborates closely with Operations Team and external vendors to leverage program benefits that enhance patient outcomes.