Care Coordinator- Dumbo

Spear Physical and Occupational Therapy•Brooklyn, NY

8h•Onsite

About The Position

Spear Physical and Occupational Therapy is seeking a qualified, passionate Care Coordinator to join the team at their clinic in Dumbo. The Care Coordinator is responsible for supporting patient care by making patients feel welcomed and valued, while also controlling the flow of appointments. They are expected to respond to all phone calls and emails promptly and guide patients through the out-of-network experience, always greeting them with 5-star customer service. Spear aims to foster a true community environment for both patients and team members, valuing a collaborative spirit to ensure everyone receives the necessary care and support. Spear Physical and Occupational Therapy is recognized as the nation’s leading outpatient practice, operating over 40 clinics across the New York Tri-State Area with 25 years of experience. The company provides extensive patient access to physical and occupational therapy services covered by most major insurances. Spear has received numerous accolades, including being named the nation’s top physical therapy practice twice by the American Physical Therapy Association and WebPT, earning the Columbia Award for Leadership in Clinical Education, serving as official therapists to Olympic teams and Broadway shows, and being featured in prominent media outlets.

Requirements

Previous customer service experience.
Hospitable, welcoming, and team-orientated.
Strong communication skills.
Ability to multi-task.
Strong attention to detail.
Willingness to grow.
Passion for the field hospitality and customer service.
Self-motivation and willingness to go above and beyond.
Enjoyment of seeking out an opportunity to make an impact daily and connecting with people.
A proactive, collaborative, team-oriented attitude.
Resonance with SPEAR-IT values: Service, Passion, Empathy, Accountability, Respect, Impact, Teamwork.

Nice To Haves

BA/BS degree preferred.

Responsibilities

Support patient care by making patients feel welcomed and valued.
Control the flow of appointments.
Respond to all phone calls and emails within 2 hours and always within 24 hours.
Guide patients through the out-of-network experience.
Greet all patients who enter the clinic with a smile.
Execute 5-star customer service.

Benefits

One Medical paid membership.
Mental Health benefits that include paid time off and support services through Journey Live & employer sponsored EAP program.
Medical Benefits.
Dental Benefits.
Vision Benefits.
Commuter FSA Plan.
401(K) Safe Harbor Match: SPEAR will make a matching contribution equal to 100% of the first 3% of annual compensation, plus 50% of the next 2% of annual compensation. The total SPEAR matching contribution will not exceed 4% of your annual compensation.
Generous paid time including PTO, Floating Holidays, Company Holidays, Mental Health.
Commuter FSA Plans – pretax savings plans for travel to & from work.
Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc.
Gym membership discounts with Blink & Crunch Fitness.
Company Events - Annual Summer Picnic and Holiday Awards Celebration.