Care Coordinator
About The Position
Two Chairs is building a new kind of mental health system based on the idea that the status quo isn’t good enough. Industry-best clinician experiences, better client outcomes, groundbreaking innovation, and access to the highest quality care are how we’ll raise the bar for the entire industry. With that, we're excited and honored to have been recognized as a 2025 Great Place to Work, 2025 Fortune’s Best Workplaces in Healthcare, and 2024 Inc.’s Best in Business One of our company values is "Embrace Differences" and diversity, equity, inclusion, and belonging are the principles guiding how we build our business and teams. We encourage interested candidates from all backgrounds to apply even if they don't think they meet some expectations of the role. About the role Care Coordination is part of our Care Operations team, which supports the operational processes needed to deliver exceptional mental healthcare. Care Coordination is a customer support team whose mission is to deliver and facilitate a best-in-class experience to our clients and to our clinical team. Care Coordination operates at the juncture of many functions and collaborates with Product & Engineering, Clinical Care, Care Operations, Marketing, and Business Development. You'll be responsible for supporting our prospective and active clients throughout their care journey at Two Chairs.
Requirements
- Comfortable speaking on the phone with a diverse range of clients
- Excited about communicating efficiently, clearly, and comprehensively
- Knowledgeable or interested in learning about health insurance and claims submission
- Detail-oriented and excited about problem-solving to get the job done
- Comfortable working in a metrics-based environment
- Excited about navigating a growing, rapidly changing, and sometimes ambiguous environment
Responsibilities
- Support our clients via phone and email in 8-hour shifts within the following Eastern Time schedules: 9am–5pm, 10am–6pm, 11am–7pm, or 12pm–8pm ET.
- Serve as an empathetic point of contact for clients as they navigate care at Two Chairs.
- Explain basic insurance benefits and Two Chairs billing & insurance processes to prospective clients and/or clients actively in care.
- Continue to support clients throughout their care journey by answering questions related to care logistics and billing and insurance.
- Support our clinical team with various operational workflows such as scheduling logistics and refund requests.
- Help redirect clinician questions to the right team when necessary.
Benefits
- Equity in a high-growth start-up
- Paid time off, including nine paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year's Day
- Comprehensive medical, dental, and vision coverage
- 401(k) Retirement savings options
- One-time $200 Work from Home reimbursement
- Annual $1,000 Productivity & Wellness Stipend to support your personal and professional goals
- Annual $500 subsidized company contribution to your healthcare FSA or HSA
- Paid parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
