Care Coordinator

Revvity•Arlington, TX

20d

About The Position

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health. Find your future at Revvity The Care Coordinator plays a critical role in ensuring continuity of care for newborns identified through hearing screening programs. This position focuses on reducing loss to follow-up after newborn hearing screening, providing guidance to hospital screening programs, and supporting outcome monitoring efforts for the Texas Early Hearing Detection and Intervention (TEHDI) Program. This role requires critical thinking, resourcefulness, organizational skills, and a commitment to improving hearing health outcomes for newborns and families.

Requirements

AS/AA degree and one year of care coordination experience in a medical setting OR 2 years’ experience in medical customer service

Nice To Haves

BS/BA or AS/AA degree and two years of care coordination experience in a medical setting
3-4 years’ experience in newborn hearing screening

Responsibilities

Care Coordination & Case Management (70%) Utilize provided software system to identify and prioritize cases requiring care coordination intervention based on established guidelines
Contact healthcare providers and screening facilities to gather missing or incomplete Early Hearing Detection and Intervention (EHDI) records
Facilitate timely follow-up appointments and diagnostic services for infants who did not pass screening
Document all care coordination activities, maintaining accurate, up-to-date case records
Outcome Monitoring & Quality Improvement (15%) Monitor and analyze care coordination outcomes using established procedures
Contribute to regular reports tracking key performance indicators including loss to follow-up rates, time to diagnosis, and intervention enrollment
Assist the TEHDI Program Manager with data collection and outcome analysis
Training & Technical Assistance (10%) Assist in developing and delivering educational materials and resources for screening providers
Troubleshoot basic technical and procedural challenges faced by screening sites, escalating to Support team as necessary
Administrative & Additional Duties (5%) Participate in team meetings, quality improvement initiatives, and professional development activities
Perform additional tasks as assigned by supervisor