Care Coordinator

Heritage Healthcare Services•Albuquerque, NM

About The Position

The care coordinator is a key team member who ensures seamless daily operations by managing client schedules, caregiver support, payroll processing, and authorization tracking. This role requires exceptional communication, multitasking, and organizational skills. At Heritage Home Healthcare, we are committed to delivering compassionate, personalized care that helps individuals maintain independence and dignity in the comfort of their own homes. As a member of our team, you'll be supported by a caring and professional work environment, ongoing training, and opportunities to make a lasting impact in the lives of others. We value our employees and recognize the vital role they play in our mission. Join a team where your work truly matters every day.

Requirements

Previous experience in a healthcare office, scheduling, or administrative coordination strongly preferred
Strong organizational and time management skills
Excellent verbal and written communication
Proficient in Microsoft Office (Word, Excel, Outlook) and scheduling software
Ability to handle high call volume and multitask efficiently
Applicant must live in Albuquerque, NM or surrounding areas

Nice To Haves

Knowledge of payroll systems and healthcare authorizations is a plus
Positive, team-oriented attitude with a commitment to customer service

Responsibilities

Answer and manage incoming phone calls in a professional and timely manner
Schedule and coordinate client visits, ensuring appropriate caregiver match and availability
Assist caregivers with schedules, updates, and other support needs
Process daily payroll accurately and on time
Track and manage client authorizations and ensure services stay within approved limits
Maintain up-to-date client and caregiver records in the system
Collaborate with team members to ensure smooth office operations and exceptional client care
Provide general administrative support as needed