Care Coordinator
About The Position
The Care Coordinator is responsible for conducting client assessments, completing required screening tools, coordinating follow-up care, and ensuring individuals are connected to appropriate behavioral health, medical, and community-based services. This role serves as a key access and engagement point for clients, supporting stabilization, continuity of care, and ongoing service engagement. Care Coordinators work closely with clinical teams, providers, and utilization management to assess needs, reduce barriers to care, and ensure services are delivered in compliance with DBH and Medicaid requirements. This position is Hybrid and will require in office days as scheduled by your manager.
Requirements
- Bachelors or Master’s degree in Healthcare Administration, Business, or related field
- Active DC Professional License in Social Work or Counseling (LICSW, LGSW, LPC, LGPC, LMFT, RN)
- LG licensed professionals must receive supervision from an outside agency.
- Minimum 3 years of leadership experience in mental health operations.
- Deep knowledge of Medicaid, managed care, and behavioral health regulations.
- Ability to manage multi-site, multi-state programs with a focus on compliance, financial sustainability, and outcomes.
- Strong financial and operational management skills with budget oversight experience.
- Excellent interpersonal, communication, and leadership skills with the ability to lead people.
- Strong leadership, communication, and problem-solving skills.
- Proficiency in EHR systems, Microsoft Office Suite, and data reporting tools.
Nice To Haves
- Proficiency in Credible EHR system
Responsibilities
- Conduct initial assessments to identify client needs, risks, strengths, and service priorities
- Complete and document required screening tools and standardized assessments in accordance with DC DBH and program requirements
- Complete follow-up assessments and screenings to monitor engagement, progress, and changes in clinical or social needs
- Ensure assessments and screenings are accurate, timely, and meet documentation standards
- Coordinate behavioral health, medical, and social services based on assessment findings
- Schedule and follow up on referrals for therapy, psychiatry, primary care, and supportive services
- Conduct outreach to address missed appointments, disengagement, or service gaps
- Support transitions of care following hospitalizations, emergency department visits, or changes in level of care
- Complete all assessments, screenings, authorization-related documentation, and service notes in the EHR in compliance with DC DBH and Medicaid standards
- Ensure documentation supports medical necessity, service authorization, and audit readiness
- Maintain compliance with HIPAA, confidentiality, and organizational policies
- 120 Billable hours per Month
- Build and maintain professional, trust-based relationships with clients and families
- Support clients in identifying goals related to stability, wellness, and recovery
- Monitor client progress and identify early indicators of disengagement or increased risk
- Participate in multidisciplinary team meetings and care planning
- Communicate assessment outcomes and care coordination needs with internal clinical teams
- Collaborate with external providers, hospitals, shelters, and community organizations to ensure continuity of care
- Maintain 80% weekly productivity
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What This Job Offers
Job Type
Full-time
Career Level
Manager
