Care Coordinator

Lucet

2d•$21 - $21•Remote

About The Position

The Care Coordinator supports the chronic care management team by coordinating non‑clinical care activities, providing essential administrative support, and ensuring accurate documentation and communication to enable efficient, high‑quality, and patient‑centered care delivery.

Requirements

Minimum of a High School diploma
Five years of work experience preferred
Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen.
Exceptional verbal and written Communication skills
Understanding of medical terminology
Strong work history
Working knowledge of computers and ability to manage data within an electronic system
High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting) required.
Frequent use of computer and phone systems
Must be able to constantly remain in a stationary, sitting position, communicate and exchange information with others, inspect information, perform repetitive motions with arms and fingers, interpret data, problem solve, make decisions, organize and plan, and maintain a positive and professional attitude in all situations.
A quiet workspace with minimal background noise for calls.

Nice To Haves

Completion of a Medical Terminology course preferred
Medical office experience preferred

Responsibilities

Coordinate non‑clinical components of patient care plans, including referrals, DME orders, appointment scheduling, and follow‑up activities.
Serve as a primary resource for patients and families for routine questions, ensuring timely escalation of clinical issues to the appropriate care team members.
Act as a first point of contact by managing incoming phone calls, faxes, and correspondence, and routing inquiries appropriately.
Provide administrative and workflow support to the care team and organization, including special projects and tasks that enhance program effectiveness and patient outcomes.
Facilitate the receipt, organization, and reconciliation of external medical records critical to patient care.
Maintain accurate, timely data entry and documentation within the electronic health record (EHR) to support care coordination, compliance, and reporting requirements.

Benefits

Hourly compensation between $20.50 - $21.35, PLUS an annual performance-based, discretionary incentive.
Comprehensive health benefit options: Medical, dental, and vision coverage
401(k) with competitive employer match
Company-paid life and disability insurance
Paid parental leave and wellbeing incentives
Generous paid time off, including volunteer time
Flexible spending accounts for healthcare and dependent care
Professional development opportunities and tuition reimbursement
Remote work flexibility (role-dependent)
Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued.