Care Coordinator - SF Outpatient Services

HealthRIGHT 360•San Francisco, CA

About The Position

HealthRIGHT 360, a family of programs, is located across 13 different counties in California. HealthRIGHT 360 provides an array of medical and behavioral health services to some of the most marginalized populations, ranging from primary care, mental health services, detox, substance use disorder treatmentin both residential and outpatient settings, and transitional services for the criminal justice population. The Outpatient Program is specifically designed for people who struggle with substance use disorders, mental health issues or co-occurring disorders. The Outpatient Program works with high-risk populations from a variety of backgrounds. Our programs are open and welcoming to adult participants, of any gender identity. We accept the majority of participants who seek Outpatient treatment, including walk-in’s, referrals from other agencies and step-down transitional clients from residential treatment programs. The Care Coordinator I is an integral part of an interdisciplinary team that supports our clients through assessment of their needs and strengths in support of their health and recovery. Care Coordinator I will perform counseling in individual and group setting, facilitate group sessions including process groups, psychoeducational groups, relapse prevention, deliver curricula in accordance with program specific requirements and case management, and assist clients in navigating systems of care while providing a supportive treatment environment.

Requirements

High school diploma or equivalent required.
Bachelor’s degree in health and human services, social work, psychology, or another related field preferred.
Must be registered as an Alcohol and Other Drug Counselor or as an SUD Counselor with CA approved certifying agency (CCAPP, CADTP, or CAADE).
Current First Aid and CPR certification or ability to obtain within 30 days of hire.
Possess a valid CA driver’s license.

Nice To Haves

Preferably 1 year of counseling experience with individuals suffering from substance abuse.

Responsibilities

Actively participate in scheduling and conducting initial assessments and intakes and embody the welcoming and engagement philosophy of the program.
Must meet service delivery goal of 60%.
Provide individual and group counseling to program clients.
Facilitate group sessions including process groups, psychoeducational groups, relapse prevention, 12 steps, and other topics relevant to the process of recovery (e.g., health issues).
Work with clients to develop individualized service/treatment plans with measurable goals and objectives.
Conduct regular follow up to ensure clients’ adherence to treatment plan.
Provide case management services according to client’s psychosocial needs in such areas as housing, employment, legal issues, health issues, etc.
Assist in planning and implementing drug-free recreational activities and events for clients and their families.
Actively participate in clinical supervision, case conferences, and treatment team reviews of client progress.
Assist in community outreach and referrals (warm hand-offs) and client follow-ups.
Attend in-service training, community forums, and education sessions.
Establish community relations and linkages with other service providers and community services.
Perform crisis intervention and communicate with treatment team as unforeseen situations arise.
Maintain confidential client records and prepare client progress reports and other required documentation in a timely manner.
Accurately enter data in various electronic systems for all clients in accordance with guidelines established by HealthRIGHT 360 to satisfy internal and external evaluating requirements.
Attend training and meetings as needed and as required.
Assist with onboarding of new hires and training or mentoring of new and existing employees, interns, or ambassadors.
May be required to carry a caseload of clients and facilitate weekly individual counseling sessions with each caseload participant.
Provides learning experience opportunities and offers clinical support to assist clients in meeting their treatment goals.
Proactively links clients to both internal and external resources based on their treatment needs and follows up on the progress/status.
Facilitates group counseling sessions, community meetings and teaches classes on various treatment-related topics.
Documents any client updates and incidents in the facility log daily.
As needed, accompanies clients to offsite appointments related to their treatment.
Attends required trainings and meetings related to their position.
Plans and facilitates client celebrations and special events.
May work weekends and evenings as needed.
Collaborates with each caseload client and other available internal and external resources to develop/maintain treatment plans, transition plans, progress notes, weekly treatment summaries, and appropriate updates in support of the health and recovery needs of the client.
Properly documents all aspects of treatment including services and treatment planning in accordance with HIPPA and Drug Medi-Cal billing compliance requirements.
This includes completing all consent forms, authorizations to release information, individual and group counseling sessions, discharge paperwork/process, and required assessments in timely manner.
Also, maintains accurate records by data entering documentation into various electronic systems for all caseload clients in accordance with guidelines established by HealthRIGHT 360 to satisfy internal and external evaluating requirements.
And perform other duties as assigned.