Care Coordinator (Home Care Scheduler)

Healthy At Home Caregivers•Dana Point, CA

14d

About The Position

Care Coordinator (Home Care Scheduler) Join a team dedicated to making a meaningful difference in the lives of seniors and their families! Are you passionate about helping others, well-organized, and thrive in a fast-paced environment? We are looking for an experienced and dynamic Care Coordinator to join our growing team and be the vital link between our clients, caregivers, and internal staff. As a Care Coordinator, you will play a key role in ensuring that our clients receive the highest quality care by scheduling and coordinating caregiver assignments, providing excellent customer service, and maintaining a smooth and efficient operation.

Requirements

Experience: Minimum of 2 years of experience in a high-traffic environment, preferably in home health, healthcare, or a related field.
Communication Skills: Excellent verbal and written communication skills with a strong focus on customer service.
Tech-Savvy: Proficiency in scheduling software, Microsoft Office, and the ability to quickly learn new technologies.
Time Management: Strong organizational and multitasking skills, with the ability to handle multiple priorities and adapt to changing demands in a fast-paced environment.
Team Player: A collaborative approach with the ability to work effectively with colleagues, caregivers, and clients.
Problem-Solving Abilities: Proactive and solution-driven, able to manage last-minute schedule changes and client emergencies with grace and professionalism.
Ability to wear different hats

Responsibilities

Schedule and Coordinate Caregiver Assignments: Manage client care schedules, ensuring timely and appropriate caregiver matches to meet the specific needs of each client.
Client & Caregiver Liaison: Serve as the primary point of contact for clients and caregivers, addressing any scheduling changes, emergencies, or special requests with professionalism and empathy.
Monitor and Adjust Staffing Levels: Ensure proper coverage for all shifts, holidays, and high-demand periods, making real-time adjustments to meet client needs.
Assist in Onboarding New Personnel: Play an active role in onboarding new caregivers and staff by coordinating orientation schedules, introducing them to their client assignments, and supporting them through their initial transition.
Collaborate with Team Members: Work closely with the recruitment, HR, and client service teams to ensure that new clients and caregivers are onboarded effectively, and that ongoing client care needs are met.
On-Call Rotation: Participate in one weekend a month on-call rotation.
Problem Solving: Quickly resolve any scheduling conflicts or emergencies while maintaining a calm and solution-oriented mindset.
Maintain Accurate Records: Document and track scheduling changes, client preferences, and caregiver availability in the scheduling system to ensure compliance with regulatory standards.
Quality Assurance: Regularly follow up with clients and caregivers to ensure satisfaction with services and identify areas for improvement.

Benefits

Be part of a dedicated team focused on improving the quality of life for seniors.
Enjoy a supportive work environment with opportunities for growth and professional development.
Assist in building a strong team by helping new caregivers successfully transition into their roles.
Help create meaningful connections between caregivers and clients, making a lasting impact on their lives.
Gain valuable experience managing schedules, working in a collaborative team, and growing your career in healthcare.

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