Care Coordinator, Family Empowerment Initiative

Mental Health Cooperative•Nashville, TN

About The Position

The Care Coordinator provides targeted support services, via the Wraparound Process, to families with high-risk young children/children/youth/transition-age youth, regarding behavioral or emotional problems, parenting issues, and life stressors by developing and implementing bio-psycho-social assessments and service plans with the family and wraparound team members. The Care Coordinator, utilizing the System of Care (SOC) philosophy will work with families, social service organizations, and other state agencies to develop a coordinated network of resources and supports in their communities.

Requirements

Bachelor’s degree in a social or behavioral science or other related acceptable field
One to three years’ social services training/experience
Experience working with children/youth and families with significant behavioral health needs
Ability to provide a strength-based, client-centered approach to service delivery
Acceptable Criminal Background Investigation
Team Oriented
Aware of role they play on the team
Celebrate and acknowledge differing points of view
Ability to build teams that are cohesive and promote trust
Recovery Focused
All domains are addressed with each consumer as needed
Utilization of natural supports within the community
Tolerance/patience to work through barriers
Side by side philosophy
Knowledge of children and youth with emotional and behavioral disorders
Experience with juvenile justice/educational/other child-serving systems
Desire to help and support families
Continuous focus on goal-setting and goal attainment
Focus on empowering children/youth and families
Commitment to system of care principles, cultural competency, and effective team work
Promote and support the consensus of effective action plans
Provide a strengths-based, client-centered approach to service delivery
Communication
Provide continuous check-ins with team members
Manage potentially tense and/or uncomfortable situations and conversations
Be able to articulate the strengths of the youth and family to team members
Be able to reframe negative comments into need statements
Summarize key points
Encourage youth and family voice and choice
Be knowledgeable and sensitive to the culture of the youth and family and effectively convey that to team members
Be able to brainstorm and evaluate ideas without judgment
Promote active listening
Time Management/Organization
Meet deadlines
Prepared for meetings
Plan for time off
Prioritize well
Self-Disciplined
Flexible
Display strong organizational skills and be a self-starter
Integrity and Trust
Honesty
Professionalism
Dependability
Strong follow-through
Approachability
Engagement skills
Ability to give and accept feedback
Understanding and empathic
Good listener

Nice To Haves

Nonprofit organization experience and work history within child-serving systems preferred.

Responsibilities

Responsible for ensuring activities of the wraparound process are done to high quality– accountable to the family team.
Complete required evaluation
Provide face-to-face direct service hours to families as needed in implementing wraparound.
Collaborate with the family in developing a list of individuals they want to attend the family team meetings.
Ensure that the wraparound process is family-driven and youth-guided, and that families experience ongoing participation in and ownership of their care plans.
In collaboration with the family, facilitate the scheduling of family team meetings.
Develop and coordinate the Individual Service Plan (ISP) with the family.
Provide linkage to community resources, clinical services, and natural supports related to the child/youth.
Works as a team to ensure coordinated service delivery and at least weekly face-to-face contact with family/youth, or as needed per family request.
Facilitates the family team meetings and communicates with natural supports and team members regarding youth/families’ participation in services and progress in completing goals established.
Complete transition plan/discharge summary.
Participate in team-based supervision meetings.
Work with community engagement staff to identify and engage with local community resources.
Maintain and build trusted relationships with clients, partners, and stakeholders.
Responsible for attending all mandatory in-services, continuing education and annual health requirements
Comply with all Corporate Compliance policies, practices and procedures.
Report all unethical activities to supervisor, Corporate Compliance Office, Values Hotline number or Human Resource Director
Comply with all OSHA and safety policies, practices, and procedures.
Report all unsafe practices or accidents to supervisor, Safety Supervisor and / or OSHA Coordinator
Will be compliant with the relevant regulations concerning the privacy and security of consumer’s protected health information (PHI) as established by the Health Insurance Portability and Accountability Act of 1996 (HIPAA)
Participate in proactive team efforts to achieve departmental and company goals
Perform other duties as assigned
Provide leadership to others through example and sharing of knowledge/skill
Follow all policies and procedures set by the Agency