Family Crisis Care Coordinator

APALACHEE CENTER INC•Tallahassee, FL

About The Position

Apalachee Center, Inc. is dedicated to assisting individuals and families in North Florida recover from emotional, psychiatric, and substance abuse crises, providing comprehensive behavioral health services across eight counties (Franklin, Gadsden, Jefferson, Leon, Liberty, Madison, Taylor, and Wakulla Counties). The Family Crisis Care Coordinator role focuses on mental health care coordination services, aiming to engage priority individuals and their natural supports who are not yet effectively connected with services. The goal is to ensure service linkage, enhance treatment delivery and recovery supports, and improve outcomes for priority populations. These priority populations include children with serious mental illness (SMI), substance use disorder (SUD), or co-occurring disorders who frequently utilize acute care services (defined as 3 or more acute care admissions within 180 days, or admissions lasting 16 days or longer). The Care Coordinator is responsible for coordinating services, supports, and fostering cross-system collaboration to meet the individual's needs.

Requirements

Bachelor's degree from an accredited university or college with a major in counseling, social work, psychology, criminal justice, nursing, rehabilitation, special education, health education, health science, or a related human services field
Current valid driver’s license
Maintain Apalachee Designated Auto Driver status

Nice To Haves

One year full time or equivalent experience working with Children experiencing serious mental illness preferred
Three years full-time or equivalent experience working with Children experiencing serious mental illness preferred

Responsibilities

Utilize the LOCUS level of care tool and assessments to identify service needs and choices of the individual served
Serve as the single point of accountability for the coordination of an individual’s care with all involved parties (e.g. criminal justice, child welfare, primary care, housing, etc.)
Coordinate care across systems
Follow the individual from beginning to end until a warm-hand off is made
Engage the individual in their current setting (e.g., CSU, Detox, homeless shelter, client’s home, etc.)
Develop a client service plan with the individual based on shared decision making that emphasizes self-management, recovery and wellness, including transition to community based services or supports
Meets Service Productivity standard of at least 75% (or 6 out of 8 work hours) for the provision of Care coordination services in accordance with applicable clinical/quality criteria which are supported by appropriate clinical record documentation which meet Client Record Handbook specifications, Avatar documentation requirements, and Agency business/clinical ethical standards
Documents all services provided in the client record in accordance with Client Record Handbook Guidelines
Document must be finalized in Avatar within 48 hours from the time the service was rendered
Progress notes must be detailed and clearly reflect how the care coordinators efforts are linked to the services and goals in the client’s service plan and the client’s progress or lack of progress relative to the service plan
Maintain at least 85% compliance with progress note requirements on Clinical Reviews conducted during rating period
Provide frequent contact for the first 30 days of services ranging from daily to a minimum of three times per week
Document all attempted contact to engage the individual in the client record