Care Coordinator / Case Manager - Homeless Outreach

Volunteers Of America, Utah•Salt Lake City, UT

12h•Onsite

About The Position

The Homeless Outreach program is a dynamic and unique team. Our staff work autonomously out in the community to assist clients with basic needs, case management and referrals to higher levels of care or community partners. Objectives will be to create supportive relationships with homeless individuals through street outreach and referrals to community partners to prioritize meeting clients where they are at. This position provides outreach services to Salt Lake City’s unsheltered individuals and/or families in order to connect clients with supportive services with the goal to decrease Salt Lake City’s unsheltered population and connect individuals with safe and stable housing. Our city care coordination team is made up of three individuals. This team will be provided a work vehicle and will be expected to provide services to unsheltered clients across the city limit. Daily tasks may include providing clients with essential supplies, driving clients to community partner appointments, and assisting clients with obtaining vital documents that will later be essential in the housing process. Care coordinators will have the ability to build rapport with clients to assess housing motivation and add clients to HOP’s internal case management referral list. This team is expected to respond and assess community referrals. In this position you will also respond to community concerns, assist with community education, and problem solve around homelessness issues.

Requirements

High school diploma or equivalent required and 2 years of social services or homelessness-related experience or any combination of education, experience, and training which provides the following knowledge, skills and abilities:
Ability to learn and utilize software programs in use by VOA.??
Must possess a case management certification in good standing from the State of Utah.
Ability to prioritize multiple tasks; flexibility to respond to changes.??
Ability to drive company vehicle; possess a current driver’s license and have a good driving record.?
Ability to work with clients regardless of age, ethnicity, socioeconomic status, and/or sexual orientation, etc.?
Ability to work in a team environment.??
Ability to perform outreach in extreme weather conditions, including summer heat and winter snow; be willing and able to perform outreach on foot; walking, hiking, and navigating various buildings, campsites, and environments and interact with clients for extended periods.
Familiarity with Trauma Informed Care, Motivational Interviewing and Housing First philosophies and willingness to incorporate them in your daily work.
Ability to uphold professional boundaries, confidentiality regulations, agency policies and procedures, and interact in a professional manner with a diverse workforce, clients, and the public.
Willingness to accept supervision and direction.
If driving is a part of the job, must be at least 21 years of age, possess a current driver’s license, have a good driving record, and be insurable on the agency liability policy.
Must be able to pass Utah-DHHS – Office of Licensing background screening and pre-employment drug screen.
Ability to lift and carry 25 lbs.
Ability to move around the facility, interacting with clients for extended periods.
Work is generally performed in an office environment. May entail using a computer for extended periods of time.
Ability to ascent and descent outdoor terrain and work in outdoor weather conditions
Ability to use a computer for extended periods of time

Responsibilities

Proactively engages and initiates contact with clients in accessing basic needs items and community-based resources, to help them overcome homelessness.?
Prioritizes client engagement in Salt Lake City, identifying priority areas, coordinate needs, and address barriers.
Identify priority needs, (i.e. pregnant, IV/IM drug user, dual diagnosis, and other medical conditions) and refer/coordinate services as needed.?
Provide direct, Trauma Informed Care to clients experiencing unsheltered homelessness, including crisis intervention, outreach, ongoing assessments (i.e., SPDAT, Lethality Assessment , Crises Response Plans, etc.), creative problem solving, agency and community resource utilization, and network building.?
Assess medical emergencies, and provides immediate and professional response to any emergency following appropriate policies and procedures. (contacting emergency medical, utilize Naloxone kits, Etc.)?
Participate in regularly scheduled staff meetings to ensure appropriate case planning and referral of clients to the most appropriate service provider.??(i.e. CTG, CE enrollment, clinical staffing, etc.)
Ensuring that all paperwork related to client and program activities is properly completed, managed confidentially and stored in an appropriate location and submitted in a timely manner.?
Assist in resolving conflicts utilizing de-escalation skills and trauma informed practices.??
Evaluate own performance to increase effectiveness as a Care Coordinator and maintains willingness to accept supervision and direction.
Maintain positive, professional interactions co-workers, and all other community providers including; Homeless Resource Center staff, emergency services, fire, police and sheriff, criminal justice, staff from other community providers, neighborhood residents and businesses, client family members, agency donors, community support groups and referral sources.?
Manage purchase receipts and submit them in a timely manner.??
Assist with community education, response, and problem solving around homelessness issues.??
Works to Identify and refer clients to Case Management when appropriate.?Ability to utilize Trauma Informed practices to act and make sound decisions within the scope of position responsibilities as well as reach out for supervision for major situations.
Maintain an active client caseload as assigned by supervisor, assist them in finding housing and self-sufficient resources
Assist with client moves
Attend work as scheduled and arrive at a designated time
Work must be performed on-sight due to the need to provide direct client care
Proactively expand and integrate knowledge of community resources.?
Work closely with team members and community partners to provide continuity of care to clients.?
Attend community meetings as needed to enhance the work of the outreach team.?
Maintaining a vehicle that is stocked with needed supplies, with adequate gas in the van and ensures its cleanliness, both inside and outside.? Maintain client confidentiality as outlined in the training module on confidentiality.
Follow all policies as outlined in VOA’s Employee handbook as well as HOP’s policies and procedures.
Perform other functions as necessary or assigned.?

Benefits

Low-cost medical, dental, and vision coverage.
Health savings account.
403b retirement plan with employer match (50% match up to 3%).
Employee Assistance Program for all employees.
33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start.
Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service.
Sick and vacation time accrue hourly per pay period.
$50,000 in employer-paid life insurance; additional coverage available.
Employer contribution to your Health Savings Account (paid quarterly).
Employee Referral Program including cash bonuses and paid time off.