Homeless Outreach

Community Action Partnership of Strafford County•Dover, NH

2d•Hybrid

About The Position

The Street Outreach Specialist engages individuals and families experiencing unsheltered homelessness and housing instability through community-based outreach and relationship-building. This position serves as an early point of connection to CAPSC’s housing access system, helping participants navigate pathways toward safe housing, supportive services, and long-term stability. Using a housing-focused, trauma-informed, and participant-centered approach, the Street Outreach Specialist builds trust with individuals who may not be connected to traditional services and supports their connection to Coordinated Entry, shelter, housing programs, and community resources. The role emphasizes dignity, safety, and equitable access while reducing barriers to housing and promoting overall well-being.

Requirements

Associate degree in Social Work, Human Services, or related field; equivalent relevant experience considered.
VALID DRIVER’S LICENSE AND INSURED VEHICLE (100/300 MINIMUM COVERAGE) OR ACCEPTABLE TRANSPORTATION ALTERNATIVE.
CRIMINAL BACKGROUND AND DRIVING RECORD CHECKS REQUIRED.
RANDOMIZED DRUG SCREENINGS

Nice To Haves

Experience working with individuals experiencing homelessness, behavioral health challenges, or crisis situations preferred.
Experience with outreach, engagement, or community-based services is strongly preferred.
Familiarity with HMIS or comparable data systems is desirable.
Knowledge of community resources, housing programs, and supportive service systems preferred.

Responsibilities

CONDUCT STREET OUTREACH TO IDENTIFY AND ENGAGE INDIVIDUALS AND FAMILIES EXPERIENCING UNSHELTERED HOMELESSNESS.
BUILD TRUSTING RELATIONSHIPS THROUGH CONSISTENT, RESPECTFUL, AND TRAUMA-INFORMED ENGAGEMENT.
MEET PARTICIPANTS WHERE THEY ARE AND SUPPORT VOLUNTARY CONNECTION TO HOUSING AND SUPPORTIVE SERVICES.
RESPOND APPROPRIATELY TO CRISIS SITUATIONS WHILE PRIORITIZING SAFETY AND DIGNITY.
CONNECT PARTICIPANTS TO COORDINATED ENTRY AND HOUSING ACCESS SERVICES.
SUPPORT PARTICIPANTS IN ACCESSING SHELTER, HOUSING PROGRAMS, AND COMMUNITY RESOURCES, INCLUDING ASSISTANCE WITH SERVICE NAVIGATION AND TRANSPORTATION WHEN APPROPRIATE.
ASSIST PARTICIPANTS IN COMPLETING ASSESSMENTS AND APPLICATIONS FOR HOUSING AND SUPPORTIVE SERVICES.
MAINTAIN COLLABORATIVE RELATIONSHIPS WITH SHELTERS, MUNICIPALITIES, LAW ENFORCEMENT, HEALTHCARE PROVIDERS, BEHAVIORAL HEALTH AGENCIES, TOWN WELFARE OFFICES, AND COMMUNITY PARTNERS.
COORDINATE OUTREACH EFFORTS AND PARTICIPATE IN CASE CONFERENCING AND COORDINATED OUTREACH PLANNING TO SUPPORT COMMUNITY RESPONSE.
MAINTAIN ACCURATE AND TIMELY PARTICIPANT RECORDS AND OUTREACH ACTIVITY DOCUMENTATION.
ENTER REQUIRED DATA INTO HMIS AND OTHER AGENCY SYSTEMS IN ACCORDANCE WITH PROGRAM REQUIREMENTS.
ENSURE CONFIDENTIALITY AND COMPLIANCE WITH AGENCY AND FUNDER STANDARDS.
SUPPORT REPORTING AND OUTCOME TRACKING ACTIVITIES.
PARTICIPATE IN SUPERVISION, TRAININGS, AND TEAM MEETINGS.
MAINTAIN KNOWLEDGE OF HOUSING RESOURCES, OUTREACH BEST PRACTICES, AND COMMUNITY SUPPORTS.
CONTRIBUTE TO CONTINUOUS IMPROVEMENT OF OUTREACH PRACTICES AND SERVICE DELIVERY.