Care Coordination Specialist FT - 1st shift

Huntsville Hospital Health System

10d

About The Position

The Coordination Specialist answers incoming telephone calls, emails, and faxed communications from local employers and employees needing assistance with personal health care navigation for primary care, specialty care, and procedures. Works with Communications Center and Corporate Care Team Lead to coordinate call intake process and flow. The specialist will develop relationships with provider scheduling staff for optimal results and customer service. Specialist will collect appropriate data using a customer relationship management system, report results, schedule appointments and services for clients/patients, obtains pre-certifications for necessary procedures and services and ensures accuracy of documentation prior to forwarding to appropriate party. Specialist must ensure superior customer satisfaction and increasing revenue by effectively routing referral patterns inside the health system. This position will report to the Senior Manager of Corporate Health Business Development.

Requirements

Associates or Bachelor Degree. In lieu of degree, 5+ years of relevant experience in healthcare setting
Prior customer service, health services, health insurance, case management, scheduling, and/or related experience.
Knowledge of health care environment.
Computer literate with the ability to learn new software applications, develop reports, and review data.
Excellent communication and customer service skills required.
Attention to details and ability to handle multiple tasks simultaneously.
Ability to problem solve and communicate effectively.

Responsibilities

Answers incoming telephone calls, emails, and faxed communications from local employers and employees needing assistance with personal health care navigation for primary care, specialty care, and procedures.
Works with Communications Center and Corporate Care Team Lead to coordinate call intake process and flow.
Develop relationships with provider scheduling staff for optimal results and customer service.
Collect appropriate data using a customer relationship management system
Report results
Schedule appointments and services for clients/patients
Obtains pre-certifications for necessary procedures and services and ensures accuracy of documentation prior to forwarding to appropriate party.
Ensure superior customer satisfaction and increasing revenue by effectively routing referral patterns inside the health system.

Benefits

medical
dental
vision
life insurance
flexible spending
short term and long term disability
several retirement account options with 401K organization match
nurse residency program
tuition assistance
student loan reimbursement
On-site training and education opportunities
Employee Discounts to phone providers, local restaurants, tickets to shows, apartment application and much more!