Care Coordination Specialist-Pathways-FT/Days

Centra Health • Lynchburg, VA

22h

About The Position

The Care Coordinator Specialist (non-RN) provides outreach to members and providers to ensure engagement into care coordination programs. This position works under the supervision of appropriately licensed health professionals. Responsibilities Essential Duties and Responsibilities: Maintaining appropriate and compliant records and documentation Responsible for necessary correspondence and mail processing including but not limited to member educational materials, satisfaction surveys and letter Processes returned mail Responsible for collecting and storing member completed HIPAA and AOR forms Assisting with report generation as it relates to case management and care coordination Makes appointment reminder calls and reschedules appointments as necessary Monitors and responds to care coordination voice mail and email Verification of current membership prior to assigning cases and starting outreach May perform other duties as assigned

Requirements

• High School Diploma or equivalent
• Computer skills is a must as well as excellent communication and the ability to work collaboratively with other disciplines.
• None

Responsibilities

• Maintaining appropriate and compliant records and documentation
• Responsible for necessary correspondence and mail processing including but not limited to member educational materials, satisfaction surveys and letter
• Processes returned mail
• Responsible for collecting and storing member completed HIPAA and AOR forms
• Assisting with report generation as it relates to case management and care coordination
• Makes appointment reminder calls and reschedules appointments as necessary
• Monitors and responds to care coordination voice mail and email
• Verification of current membership prior to assigning cases and starting outreach
• May perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED