Care Connector
About The Position
CentraState Healthcare System, headquartered in Freehold, New Jersey, is a leading nonprofit healthcare provider dedicated to serving the community. Its comprehensive network includes CentraSta te Medical Center, a community-focused hospital, along with an ambulatory campus, two senior living facilities, three free-standing community health pavilions, and a charitable foundation. As the third-largest employer in Monmouth County, CentraState has earned repeated recognition as a Great Place to Work-Certified™ company, reinforcing its reputation as an exceptional workplace. CentraState Medical Center has an employment opportunity available for a Care Connector supporting the Patient Access Services department. This role involves connecting with patients following their Emergency Department visit to assist in scheduling future appointments tailored to their specific health needs, ensuring continuity of care and improved patient outcomes.
Requirements
- High school diploma or equivalent required.
- 1 to 3 years of experience in a health care environment required.
- Strong professional, organizational, and interpersonal skills to effectively relate to patients and all members of the healthcare team.
- Ability to manage and prioritize workload required.
Nice To Haves
- Associate's degree in health related field preferred.
- Bilingual preferred.
Responsibilities
- Connects with patients post Emergency Department visit to facilitate future appointments related to their specific health needs.
- Possesses the knowledge of all hospital services and outside services and able to ‘sell’ and speak to those services.
- Escalates patient issues when and if needed to the appropriate person suggesting a resolution.
- Schedules appointments for many different departments.
- Coordinates follow-up with patients to ensure compliance with future appointments.
- Collaborates with Emergency Department with health care team to connect with patient at end of visit to optimize patient’s future care.
- Communicates and documents appropriately each encounter in hospital clinical system.
- Collaborates, advocates and communicates with departmental leaders on how to improve and update program changes as needed.
- Motivates and supports patients to become engaged in their follow-up health needs.
- Tracks and evaluates and statistics related to program.
- Handles any stat requests if needed and provide follow-up communication.
- Works with departmental leadership to set goals and monitor goals on monthly basis.
- Performs other duties as assigned.
Benefits
- Medical, Dental, Vision, Prescription Coverage (30 hours per week or above for full-time and part-time team members)
- Life & AD&D Insurance
- Long-Term Disability (with options to supplement)
- 403(b) Retirement Plan with employer match
- 401(a) Retirement Plan with employer contribution
- PTO
- Tuition Reimbursement
- Well-Being Rewards
- Employee Assistance Program (EAP)
- Fertility Coverage, Healthy Pregnancy Program
- Flexible Spending & Commuter Accounts
- Pet, Home & Auto, Identity Theft and Legal Insurance
- Growth Opportunity and Workforce Development Initiatives
- Continuing Education / Onsite Training
- A warm, welcoming company culture based upon mutual respect and a collaborative goal of providing excellent patient care
- Concierge Services with Work & Family Benefits
- Magnet recognized healthcare facility
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
