Care Concierge - Medical Assistant

Curana Health, Inc.•Buffalo, NY

5d•$40,000 - $55,000•Onsite

About The Position

At Curana Health, we’re on a mission to radically improve the health, happiness, and dignity of older adults—and we’re looking for passionate people to help us do it. As a national leader in value-based care, we offer senior living communities and skilled nursing facilities a wide range of solutions (including on-site primary care services, Accountable Care Organizations, and Medicare Advantage Special Needs Plans) proven to enhance health outcomes, streamline operations, and create new financial opportunities. Founded in 2021, we’ve grown quickly—now serving 200,000+ seniors in 1,500+ communities across 32 states. Our team includes more than 1,000 clinicians alongside care coordinators, analysts, operators, and professionals from all backgrounds, all working together to deliver high-quality, proactive solutions for senior living operators and those they care for. If you’re looking to make a meaningful impact on the senior healthcare landscape, you’re in the right place—and we look forward to working with you. For more information about our company, visit CuranaHealth.com. Summary The Care Concierge is a key role in Curana’s Interdisciplinary Care Team. The Care Concierge is on-site at Senior Living Facilities and is a bridge between patients, providers, and Curana’s virtual support team.

Requirements

Registered or Certified Medical Assistant.
1+ years of experience working in a medical office, community engagement, or other related fields.
Ability to interpret medical records, lab results, and appointment notes.
Demonstrates experience in collecting clinical information and surfacing changes to the appropriate Curana care team member.
Willingness to travel to local Senior Living Communities.
Proficient computer skills and exhibits knowledge in using various Microsoft Office applications.
Excellent organizational and time management skills with the ability to prioritize tasks.

Nice To Haves

Experience working with chronic care management (CCM) or other care management programs.

Responsibilities

Conduct monthly in-person rounds for patients enrolled in Chronic Care Management (CCM) or the Guiding an Improved Dementia Experience (GUIDE) programs
Works on-site within the facility to identify and document resident status changes such as: deceased residents, hospitalizations, rehab placements, and discharge home
Identify and enroll new residents into CCM services
Introduce CCM programs to residents and caregivers….obtain consent using approved verbal consent template
Conduct comprehensive chart review for each resident
Complete the CCM Pre-Visit Template based on clinical findings
Address patient and durable power of attorney (DPOA) inquiries via telephone.
Respond to patient or caregiver messages received via the Curana Patient Portal.
Assist patients with scheduling follow-up appointments with Curana Providers or specialists.
Manage electronic health records (EHR) and ensure accurate and up-to-date patient records.
Coordinates regulatory SNF visits by communicating with facility staff and Curana providers
Coordinate documents needed for review or signature by a provider.
Facilitate provider orders and escalate findings.
Support Provider scheduling.
Assists with prior authorizations.
Obtain patient records and diagnostic test results.
Organizing telehealth consultations.
Collaborate with the Curana Interdisciplinary Care Team to ensure seamless communication within our health network.
Other duties as assigned