Patient Concierge Medical Assistant

Cardinal Health

10d•$16 - $25•Onsite

About The Position

Clinical Care Delivery provides high quality, patient-centered care focused on diagnosing, treating and managing care while ensuring the safety, efficiency and effectiveness of the practice. The Patient Concierge Medical Assistant is the first point of contact for patients and family members at Southwest Urology. This position is responsible for greeting patients, confirming demographic and insurance information, answering phones, provider scheduling, as well as other duties as assigned. Customer service skills and attention to detail are important to this role's success. In addition, they may be asked to assist with clinical support in the Medical Assistant function. This includes assisting with clerical duties and maintaining patient care documentation in medical records. This position is responsible for providing professional care specifically to Urology patients in an outpatient setting. Duties will generally be split up as follows: 70% patient concierge 30% medical assistant

Requirements

High School graduate, or equivalent, preferred
Certified as a Medical Assistant in the state of Ohio
Basic PC skills including Microsoft Office Suite, preferred
Prior Urology experience, preferred
Prior EMR experience, preferred
At least 1 year of experience working in an outpatient medical setting, preferred

Responsibilities

Greet patients and families after their appointment with their provider.
Answer center telephones, distribute faxes, and prepare customer files.
Schedule patient appointments.
Process requests for records from outside sources.
Scan data into document imaging software.
Regular attendance and punctuality.
Contributes to team effort by accomplishing related results as needed
Assist with in-office procedures.
Provide patients with necessary information to prepare for in office or hospital procedures.
Administer patient injections, treatments or medication.
Maintain a par level of supplies, ensuring supplies are reordered as needed.
Maintaining well stocked patient exam rooms.
Maintain a clean and sterile environment.
Gather and upload necessary medical records for upcoming patient visits.
Serve as communication liaison between provider and patient.
Responding to patient messages and calls.
Ensures that all processing and reporting deadlines are consistently achieved.
Perform any other functions as required by management.

Benefits

Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs