Scheduler - Cardiovascular

St. Charles Health System•Bend, OR

3d•$22 - $30•Hybrid

About The Position

The Cardiovascular Scheduler in the Heart and Lung Center, schedules appointments for diagnostic exams and procedures. This position does not directly supervise any other caregivers.

Requirements

High school diploma or GED.
Previous customer service experience in a high volume fast paced environment.
Previous experience in an administrative or clerical position.
Knowledge of medical terminology and procedures.
Previous experience handling a large volume of incoming calls.
Must have excellent communication skills and ability to interact with a diverse population and professionally represent SCHS.
Strong team working and collaborative skills.
Ability to multi-task and work independently.
Attention to detail.
Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions.
Intermediate to advanced proficiency in Microsoft applications (Word, Excel and Access), database management, and document preparation.
Demonstrates proper phone etiquette.
Uses active listening skills.

Nice To Haves

Associate’s degree or higher.
1 to 2 years of scheduling experience in a Call Center environment.

Responsibilities

Pre-registers the patient in the registration system utilizing the scheduling systems, accurately collects patient demographics, insurance information and collects required co-pay/deposits
Schedules all out patient diagnostic procedures and appointments as ordered by the patient’s physician or authorized designee
Schedules outpatient procedures and appointments accurately, responding to telephone inquiries and faxes from the patients physician offices and clinics for all service locations.
Selects correct procedures from templates and inputs information into system
Contacts patients and pre registers patients in registration system following specific registration criteria
Demonstrates proper phone etiquette and understands medical terminology and procedures.
Accurately process written orders, enters appointments into scheduling system
Handles a large volume of incoming calls. Ensuring all patient calls are handled in a professional and expedient fashion
Prioritizes work to ensure all details are addressed and proper documentation is input into all systems
Demonstrates excellent customer service skills and handles high volume of calls
Supports the vision, mission and values of the organization in all respects.
Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
Provides and maintains a safe environment for caregivers, patients and guests.
Conducts all activities with the highest standards of professionalism and confidentiality.
Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.
May perform additional duties of similar complexity within the organization, as required or assigned