Card Specialist

America's First Federal Credit Union • Birmingham, AL

35d

About The Position

Role: To assist members with their card accounts; dispute resolution, issuing, blocking, or renewal of credit cards/ATM cards/Debit cards.

Requirements

• Experience - Three years to five years of similar or related experience.
• Education - A high school education or GED.
• Interpersonal Skills - Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information.
• Other Skills - Good listening and telephone skills; able to operate a 10-key calculator, and computer keyboard; able to make decisions with minimum information. Demonstrates good attention to detail.

Responsibilities

• Provides members and employees with information and direction regarding account status, requests, payments, and rights and obligations associated with the account.
• Prepares and investigates fraud and dispute files by obtaining all necessary documentation for filing bond claims or in preparation for charge-off, files and monitors chargebacks, and issues provisional credits.
• Processes approved credit/debit/ATM card applications, upgrades, and balance transfers; orders cards and PINS and sets up member files in computer system; verifies accuracy of cards issued and sends cards to member.
• Monitors incoming dispute cases for emerging fraud trends and makes recommendations to the Card Fraud Analyst for rule creation or adjustments.
• Prepares and balances related reports and accounts.
• Performs other job-related duties required or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 251-500 employees