Card Services Specialist

ORNL Federal Credit Union • Oak Ridge, TN

1d • Onsite

About The Position

This position is based at our Corporate Headquarters in Oak Ridge, TN (221 S Rutgers Avenue). The deadline to apply for this opportunity is December 31, 2025. Role : The Card Services Specialist represents all areas of Card Services to include credit card and debit card servicing.

Requirements

• Three or more years of financial services experience to include assisting members with debit and credit card servicing is required.
• A high school diploma or GED is required.
• Excellent written and verbal communication skills required with the ability to effectively interact with all levels of the organization.
• Must be able to work with little to no direct supervision.
• Must possess strong collaborative problem solving skills.
• Must possess strong data analysis skills.
• Must have the ability to prioritize demands.
• Must have high proficiency with Microsoft 365.

Nice To Haves

• Experience with debit and credit card operations and regulations is preferred.
• An Associate's degree in a business-related field is preferred.

Responsibilities

• Serves as a primary point of contact within all aspects of credit cards and debit card servicing.
• Answering phones/assisting callers with general card questions and problem solving, processing service ticket events and responding to department emails.
• Assists with the research and balancing of department GL accounts.
• Serves as a backup to others within the department ensuring critical functions are completed in a timely manner.
• Assists management with projects and process improvement design and testing.
• Performs other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED