Card Services Analyst

Flagstar Bank • Jackson, MS

2d

About The Position

This position is responsible for monitoring and maintaining card agreements through exception reports, cases and individual requests from customer facing internal departments. Additional job responsibilities include, various reconciliation of card related transactions are also important roles for which this position will be responsible. Rules and regulations for card dispute processing must be administered in all aspects of responsibilities.

Requirements

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
• 1+ years of banking operations/ branch operations experience
• Strong written and verbal communication skills
• Strong organization and prioritization skills with close attention to detail
• Solid interpersonal skills, ability to work collectively in team environment and across multiple business units
• Strong problem solving skills, proactive and solution oriented
• Demonstrated ability to handle multiple tasks quickly and proficiently.
• Demonstrated ability to work with customer information in a confidential and professional manner.
• Moderate skill level with Microsoft Office including MS Word, MS Excel and PowerPoint

Nice To Haves

• Education level preferred: College, Vocational or Associate's Degree (2 years or equivalent).

Responsibilities

• Card Maintenance Queue- — Process all debit/ atm orders for consumers and businesses. Completing cases such as expedited debit card requests and travel exceptions as requested by the customer.
• Service Level Agreement Review — Responsible for monitoring and working the case queues to ensure 100% of Service Level Agreements (SLAs) are met
• Card Maintenance Reports- Process exceptions reports, such as lE56, lE57, and IC10. Research transactions and process them to a customer's account.
• Emails and Escalations- Responsible for researching, responding and resolving escalated communications for branches and other departments.
• Audit of Travel- Review 10% of offshore teams travel verification.
• 360 Cases- In charge of tickets with vendor for any escalated and outstanding issues, defects, and other vendor projects.
• Procedures- Follows and maintains established procedures and processes for the department.
• ADDITIONAL ACCOUNTABILITIES Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings.
• Accountable to maintain compliance with applicable federal, state and local laws and regulations.

Benefits

• Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED