Card Service Specialist

XPLORE FEDERAL CREDIT UNION•Metairie, LA

About The Position

Role: To direct the daily operations of the Card Services department; assist members with daily operations of their card accounts; control issuing, blocking, or renewal of credit cards/ATM cards/Debit cards. Essential Functions & Responsibilities: NCAT balancing Review JHA daily/monthly reports Review daily card issue report to verify name length/state residence will fit on card Process daily cardholder disputes Process daily card limit increases Travel notes - exclude restrictions Report and file CUNA claims; submit supporting documentation Balance general ledgers Maintain return of debit/credit cards CAMS alerts Monitor activated cards to deactivate open affected card Visa Operating Certificate Plus & Cirrus quarterly certificate Maintain card stock inventory Monitor high fraud hits and determine if blocks should be placed on a BIN and implement Review and initiate letters for unused credit cards with no activity for more than 24 months. Maintain state blocks/merchant restrictions list and excluded members/cards in restricted state. Maintain knowledge of all policies and procedures applicable to your position. Maintain compliance with all regulations, understanding compliance issues, and receive proper training as they relate to the position. Cross train other desks in Accounting Department and back up as needed Perform other related duties as assigned. Performance Measurements: Ensure all activities for which he/she is responsible are carried out within the prescribed time frame, according to policies and procedures. Provide informed, professional and accurate service and support to all members (internal and external) by promptly responding to email, messages, and other correspondence. Troubleshoot and resolve member and internal inquiries in a timely and accurate manner. Complete and submit all assigned reports in a timely, accurate manner. Understand compliance issues and attend training as they relate to this position, including, but not limited to, the Bank Secrecy Act and USA Patriot Act.

Requirements

Two years to five years of similar or related experience.
(1) A two-year college degree, or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program.
A significant level of trust and diplomacy is required, in addition to normal courtesy and tact.
Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature.
Work may involve motivating or influencing others.
Outside contacts become important, and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.

Responsibilities

Direct the daily operations of the Card Services department
Assist members with daily operations of their card accounts
Control issuing, blocking, or renewal of credit cards/ATM cards/Debit cards
NCAT balancing
Review JHA daily/monthly reports
Review daily card issue report to verify name length/state residence will fit on card
Process daily cardholder disputes
Process daily card limit increases
Travel notes - exclude restrictions
Report and file CUNA claims; submit supporting documentation
Balance general ledgers
Maintain return of debit/credit cards
CAMS alerts
Monitor activated cards to deactivate open affected card
Visa Operating Certificate
Plus & Cirrus quarterly certificate
Maintain card stock inventory
Monitor high fraud hits and determine if blocks should be placed on a BIN and implement
Review and initiate letters for unused credit cards with no activity for more than 24 months.
Maintain state blocks/merchant restrictions list and excluded members/cards in restricted state.
Maintain knowledge of all policies and procedures applicable to your position.
Maintain compliance with all regulations, understanding compliance issues, and receive proper training as they relate to the position.
Cross train other desks in Accounting Department and back up as needed
Perform other related duties as assigned.
Ensure all activities for which he/she is responsible are carried out within the prescribed time frame, according to policies and procedures.
Provide informed, professional and accurate service and support to all members (internal and external) by promptly responding to email, messages, and other correspondence.
Troubleshoot and resolve member and internal inquiries in a timely and accurate manner.
Complete and submit all assigned reports in a timely, accurate manner.
Understand compliance issues and attend training as they relate to this position, including, but not limited to, the Bank Secrecy Act and USA Patriot Act.