Card Service Representative

Chief Financial Credit Union • Rochester Hills, MI

2d

About The Position

Looking to grow your career in banking operations and fraud prevention? Join our Credit Union as a Card Services Representative and play a key role in protecting member accounts while delivering excellent service. This position supports daily debit/credit card operations, processes fraud claims, maintains card portfolios, and partners with internal teams to ensure accuracy, compliance, and a positive member experience. If you are detail-oriented, analytical, and service-focused — this role offers meaningful impact and career growth.

Requirements

• 3–5 years of related banking, card services, fraud, or financial operations experience
• Strong attention to detail and analytical skills
• Ability to balance member service with risk mitigation
• Professional communication and conflict resolution skills
• Working knowledge of Microsoft Office and financial systems
• High school diploma or GED required

Responsibilities

• Process card orders, reissues, and account maintenance
• Investigate and monitor card-related fraud claims
• Support card portfolio tracking and reporting
• Respond to internal and member card inquiries
• Collaborate with branches, lending, accounting, and vendors
• Ensure compliance with financial regulations and internal policies

Benefits

• Competitive compensation
• Full-time, stable position in a professional office setting
• Opportunity to grow within Card Services, Fraud, or Operations
• Collaborative team environment
• Meaningful work protecting members and reducing financial risk

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED