Card Room Dual Rate Supervisor

Churchill Downs•Miami Gardens, FL

5d•Onsite

About The Position

Calder is an exciting place to be a part of! As a Card Room Dual Rate Supervisor, you have the opportunity to work as a dealer and also cover some days as a floor/supervisor. You will be entrusted to make decisions regarding hands, guest inquiries, dealer rotations, and upholding policies and regulations while acting as the Floor Person. Join us at Bigger. Better. Calder. Calder Casino offers a comprehensive and competitive benefits package and other perks for eligible Team Members including but not limited to: Paid Time Off, 401K, Medical, Dental, Vision, Life, STD, LTD, Employee Stock Purchase Plan, Tuition Reimbursement, Team Member exclusive discounts, and more!

Requirements

Knowledge of player banked card games.
Maintaining a professional working relationship among all personnel and guests.
Knowledge of state gaming laws and regulations.
Adherence to Code of Conduct and all Calder Casino policies and procedures.
Maintain and promote our business strategy.
Maintain an open door policy for Team Members to allow open communication.
Oral and written communication skills.
Exceptional guest service skills.
Willingness to assume overall responsibility relative to the performance of the Cardroom.
High school or GED equivalent or equivalent work experience
One to two years of experience as a poker dealer, supervisor, or poker floor person
Able to Obtain a valid gaming license.

Responsibilities

Deals cards to players and shuffles as appropriate according to established rules and regulations.
Ensures that correct "rake" is taken from the designated players.
Ensures that wagers are placed before cards are dealt.
Monitors game and notifies supervisor of any disputes, problems, or concerns with either a patron or the progress of the game.
Promotes positive Team Member and Guest relations at all times.
Knowledgeable of marketing promotions and casino events.
Responsible for the operation and conduct of the assigned game in accordance with SOPs, internal controls, and the rules and procedures of the cardroom.
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate leaders of concerns and observations.
Ensure prompt and discreet notification to leaders and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
Ensure the safety and security of Team Members and guests.
Assisting guest with seating and chip distribution.
Responsible for keeping the cardroom clean, sanitized, and in order.
Monitor staffing levels to maintain high levels of service to our guests.
Reviews and monitors standards of operation and regulations.
Knowledgeable of marketing promotions, casino events, and poker systems.
Ensure the safety and security of all guests and Team Members.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
Responsible for resolving any player dissatisfaction or guest service complaint in a professional manner when they are the Supervisor.
Safeguard casino assets.
Promotes a culture of Team Member engagement according to Calder's core values.
Establishes and maintains effective channels of communication upward, downward, and laterally.
Ensures standards of performance and regulations are followed by both Card Room Dealers and guests.
Performs other duties as required.