Captain, Strategic Operations Center

University of Chicago • Hyde Park, IL

8d • $130,000 - $160,000

About The Position

Performs duties associated with direct management and supervision of daily actions within the Strategic Operations Center. The Captain of the Strategic Operations Center is responsible for ensuring that all Strategic Operations Center policies and procedures are consistently followed. Assists the Commander of the Strategic Operations Center in implementing the units plans consistent with UCPD vision and plan. Performs oversight of sections within the Strategic Operations Center. Responsible for assisting the Commander of the Strategic Operations Center with developing strategies to prevent crime, communicate public safety issues to appropriate resources, and maximize technology. The Unit is a 24-hour, 7-day a week operation. Captains are assigned to a shift and will require flexibility for awareness and efficiency to ensure public safety for the campus and designated boundaries within the surrounding community. Performs effectively in any of the UCPD Captain roles as assigned by the UCPD Chief of Police.

Requirements

• Minimum requirements include a college or university degree in related field.
• Minimum requirements include knowledge and skills developed through 7+ years of work experience in a related job discipline.
• Driver's License - Multiple States, Law Enforcement Training and Standards Board Certification - State of Illinois

Nice To Haves

• Prior supervisory experience working in a campus law enforcement agency.
• Campus law enforcement experience.
• Drivers license with a good driving record.
• Knowledge of disciplinary and grievance procedures of the University.
• Use desktop computer (IBM compatible), pager, two-way radio, firearms, handcuffs and other law enforcement equipment, breathalyzer machine, radar equipment, fingerprint equipment, camera, copy machine, and telephone.
• Evaluate job performance of employees through behavioral observation, reviews or work productivity measures.
• Demonstrated skill in dealing with bureaucratic protocol at all levels of the Department of Safety and Security and university organizations.
• Commitment to serving the interest of the University community and the strategic goals of the Department of Safety and Security.
• Absorb and interpret information given while maintaining perspective on the goals of the department.
• Maintain professionalism, credibility and good customer service skills when dealing with all contacts, internal and external.
• Lead by example.
• Remain calm and objective throughout stressful and unpleasant situations.
• Make timely, sound decisions and accept concomitant responsibility.
• Communicate effectively and consistently with others using tact when necessary.
• Develop the skills of staff and prepare personnel for increased responsibilities.
• Knowledge of importance/priority in determining what should be communicated to supervisors.
• Understand the mission, values, objectives and goals of the department and incorporate them in the daily operations of the department.
• Effectively deal with a variety of unpleasant circumstances and unusual human conduct associated with and/or arising from emergency situations including, but not limited to, physical trauma, mental and/or physical stress, panic, etc.
• Establish and maintain effective working relationships with public and enforcement officials, general public, and members of the University community.
• Work with people of various ages and backgrounds and with diverse constituencies, including students, parents, faculty, and staff in the University and the Medical Center.
• Skill to build consensus and credibility across the campus.
• Resolve conflicts and manage sensitive emergency situations appropriately, negotiate compromises between others.
• Demonstrated self-restraint in challenging and/or difficult situations.
• Demonstrate good moral character.
• Mentally and physically react effectively, quickly, calmly, and rationally during times of conflicts and emergencies.
• Initiate, implement and follow through on projects, programs or assignments with completed staff work.
• Incorporate new information after one has arrived at a conclusion in a problem analysis process.

Responsibilities

• Provides direct management of activities associated with the emergency communications/dispatch section.
• Helps identify and deploy best practices for campus and medical center law enforcement.
• Assists the Commander of the Strategic Operations Center in creating and implementing effective crime prevention, suppression and investigative methods in partnership with the Field Services unit.
• Management includes activities within the UCPD jurisdiction including campus properties, non-campus properties and the University of Chicago Medicine facilities.
• Contributes to establishing goals, objectives, and initiatives and provides assessment data to other members of the Command Staff based on an established measurement system.
• Directs and approves performance evaluations for others in the unit.
• Meets regularly with the Commander of the Strategic Operations Center as well as other team leaders to promote team building, resolve issues, and exchange ideas for improvement.
• Contributes to setting goals and follows through with team leaders to ensure direction is appropriate to achieve desired results.
• Directs and initiates performance improvement plans and corrective action as needed.
• Provides leadership to critical public safety events and contributes to planning for, managing emergencies, threats, events, and other situations which compromise peace and order within the UCPD jurisdiction.
• Complies with the on-call system within the Center command staff and serves as the next level point of contact on a 24/7 basis.
• Assists in formulating and implementing policies and procedures in compliance with the Commission on Accreditation for Law Enforcement Agencies (CALEA) standards.
• Possesses excellent written and oral communications skills to successfully develop and implement policies and procedures; directs and initiates performance improvement if necessary.
• Available to work day or night shifts, must be available for on call assignments and available to work 8,10, or 12 hour assignments including weekends.
• Analyzes crime statistics and trends through review of incident reports, statistical data and CompStat reports from UCPD and other law enforcement agencies as needed.
• Provides data to assist Field Services prevention and suppression strategies to eliminate or minimize the opportunity for crime trends to continue.
• Reviews activity logs and notification correspondence of subordinate staff to ensure adequate supervision, and policy compliance.
• Functions as a key member of the Strategic Operations Center and assists in making critical management decisions.
• Disseminates information regarding significant police related events or activities to Command Staff; prepares and reviews periodic activity reports for management.
• Willingly participates and provides input during management meetings to keep Command Staff leaderships informed of problems and concerns.
• Maintains positive liaisons with all other University of Chicago departments, administrators, student groups, external community stakeholders and other law enforcement agencies.
• Position requires daily contact with members of the University and UC Medicine community to include students, parents, staff, faculty, physicians and visitors.
• In the absence of the Deputy Chief of Support Services and the Commander of the Strategic Operations Center, the Captain of the Strategic Operations Center will serve as formal and informal liaison to local, state, and federal law enforcement agencies to exchange information, provides assistance, or request assistance as necessary.
• This includes fusion centers.
• Relays significant police related events or activities to UCPD management and other campus stakeholders as directed.
• Openly supports the mission and vision of the University of Chicago Police Department.
• Assist in developing and managing plans for and the response to campus emergencies, threats, events, and demonstrations.
• Develops and manages plans for and the response to campus emergencies, threats, events, and demonstrations.
• Ensures that policies and procedures are implemented consistently throughout the department, including accurate reporting in compliance with local, state, and federal regulations and higher education guidelines.
• Performs other related work as needed.

Benefits

• The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off.
• Information about the benefit offerings can be found in the Benefits Guidebook .

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees