Capital Markets Operations Manager

Dominion Financial Services•Baltimore, MD

About The Position

Dominion Financial Services (DFS) is a mortgage originator for single-family real estate investors. DFS originates two core loan products: short-term bridge loans for fix & flip investors and long-term rental loans for landlords growing their rental portfolios. DFS continues to thrive in a competitive market with aggressive quarterly growth and current origination volume exceeding $70MM per month. DFS is seeking a highly organized, execution-driven Capital Markets Operations Manager to join our growing team. This is a hands-on leadership role responsible for overseeing daily capital markets operations while actively participating in loan sale execution, warehouse facility management, post-closing coordination, and service transfer processes. The ideal candidate is a working manager who thrives in fast-paced environments, enjoys solving operational problems, and can balance people leadership with direct production responsibilities. Our Company’s Core Values Integrity Accountable & Dependable Team Centric System & Process Oriented Service Ethic Organized Efficiency - Risk Management & Compliance Your Impact Own the execution of loan sales and warehouse operations that directly support DFS’s $70MM+ monthly origination volume and continued growth Eliminate bottlenecks across post-closing, service transfer, and investor delivery by driving process improvements and hands-on leadership Elevate investor and warehouse partner experience through clean files, faster turn times, and disciplined operational reporting

Requirements

7+ years of mortgage or financial services experience, preferably in Capital Markets, Secondary Marketing, Post-Closing, or Loan Servicing
3+ years of direct people management or team-lead experience in a production environment
Advanced proficiency in Microsoft Excel and Word
Strong written and verbal communication skills
Proven ability to lead while executing daily tasks
High-level problem-solving and escalation management skills
Proficiency with Outlook and Adobe products
Strong ability to interpret and apply investor guidelines, warehouse bank requirements, and regulatory instructions
Excellent analytical skills with extreme attention to detail
Ability to adapt quickly in a growing, changing environment
Technology-forward mindset with the ability to learn new platforms rapidly

Nice To Haves

Hard-money or private lending experience
Experience overseeing cross-functional operational teams
Salesforce experience
Working knowledge of SQL, Python, or reporting tools
Experience with process automation or workflow optimization

Responsibilities

Manage day-to-day operations for the Capital Markets function, including loan sales, post-closing coordination, and service transfer workflows
Act as the primary operational liaison between Capital Markets, Post-Closing, Servicing, Accounting, Sales, and Processing
Execute and oversee the full life cycle of loan sales from pricing through settlement
Provide regular operational reporting and performance metrics to senior leadership
Lead, coach, and develop team members while remaining actively involved in production
Assist in implementing and refining policies, procedures, controls, and process improvements
Support the management of warehouse lending facilities for rental and bridge loan products
Ensure loan tapes are accurate and prepared for collateral pledging
Execute rate locks and pricing requests as needed
Deliver complete electronic loan files to third-party due diligence providers
Assist in clearing escalated loan exceptions raised during diligence reviews
Monitor loan sale settlement statements and resolve discrepancies
Coordinate clearing of post-closing conditions and delivery of physical collateral to investors
Research escalated payment issues and partner with new servicers to resolve
Partner with Accounting on reconciliation and funding timelines
Track pipeline status, aging, curtailments, and investor turn times
Identify operational bottlenecks and drive continuous improvement initiatives
Support audits, investor requests, and internal compliance reviews