Capital Equipment Service Training Manager

Boston Scientific•Arden Hills, MN

1d•$106,800 - $202,900

About The Position

At Boston Scientific, the Capital Equipment Service Training Manager is responsible for leading a team of specialists, technicians, or trainers supporting Capital Equipment service training and operational readiness. The role focuses on day-to-day team leadership, development of direct reports, execution of standardized service training processes, and delivery of continuous improvement initiatives aligned with organizational strategies. The M3 role maintains end-to-end accountability for service training, from CUR development through global execution and sustainment, ensuring consistent quality and outcomes across regions. This role ensures work quality, customer satisfaction, and operational efficiency while collaborating cross-functionally with Global Capital Equipment, Quality, Business Processes, Supply Chain, and Service Support. In partnership with regional leaders and local training delivery teams, this role governs and reinforces the consistent application of global training standards and expectations.

Requirements

Bachelor’s degree or equivalent combination of education and relevant experience.
Requires 6+ years experience in Capital Equipment service operations, technical support, or service training.
Working knowledge of standardized training processes, competency-based learning, and adult learning principles.
Experience operating within documented business processes and/or quality systems in a regulated or structured environment with ability to create new standard processes as needed to support organizational business goals.
Demonstrated ability to manage multiple priorities, ensure execution to defined standards, and meet operational commitments.
Experience working in a global or matrixed environment, collaborating across regions, cultures, and time zones to drive alignment and execution.

Nice To Haves

Experience leading teams within a global or matrixed organization.
Experience supporting end-to-end service or technical training, including curriculum development, delivery, certification, and sustainment.
Working knowledge of capital equipment lifecycle support, including installation, service, and field readiness.
Experience using metrics or systems to monitor training effectiveness, compliance, and readiness.
Familiarity with continuous improvement methodologies and data-driven problem solving.
Experience supporting or enforcing global training standards across regions.

Responsibilities

Lead, coach, and develop team members to build technical capability, service readiness, and training effectiveness consistent with M3 expectations in BSC’s job framework.
Conduct regular 1:1s, performance reviews, and support career development in alignment with established job levels and competency frameworks.
Foster a high performance culture emphasizing accountability, continuous learning, and customer focus.
Support onboarding and role-based training plans for new team members
Oversee execution of Capital Equipment service training program and offerings, including classroom, virtual, and hands‑on learning activities.
Ensure training content, materials, and delivery methods align with defined global quality and business standards and approved procedures.
Partner with subject matter experts to maintain accurate, current training materials and procedures.
Support certification, re‑certification, and competency assessment activities for service roles, including Field Service Engineers and supporting functions (TAC, Service Support, etc)
Ensure required documentation, records, and training compliance data are maintained accurately.
Oversee daily workflows and operations related to Capital Equipment service, training delivery, and resource utilization.
Ensure adherence to standardized service training processes and business procedures (aligned to CE GSC Process ownership frameworks + quality system requirements).
Monitor workload distribution, training completion, compliance with applicable quality system requirements and effectiveness metrics.
Develop system or metrics to support training verification, validation, efficacy and audit preparedness.
Identify gaps or inefficiencies in training execution and support improvement initiatives using established continuous improvement methods.
Develop improvement plans using datadriven problem solving and ensure execution that drives measurable business results.
Participate in or lead small‑to‑moderate process improvement efforts aligned with departmental goals.
Escalate systemic issues and partner with cross‑functional stakeholders to resolve recurring training or service readiness challenges.
Collaborate with engineering and R&D, commercial teams, training teams, and service support organizations to align training execution goals with business needs.
Communicate effectively with stakeholders to provide updates, surface risks, and ensure clarity on priorities.
Support regional and local training delivery leaders to ensure alignment with global training expectations.
Builds collaborative relationships internally and externally.
Operates with a high level of discretion to gain cooperation of others, achieve goals and effectively guide them to understand more complex issues
Communicates effectively to guide others through training processes and operational priorities.
Support budget planning and expense management related to training activities