Canine Travel Coordinator
About The Position
The Canine Travel Coordinator is responsible for coordinating travel arrangements for puppies and adult dogs in partnership with the Canine Travel Coordinating supervisor. Duties include working with the regional training centers on logistics of dog shipments, scheduling flight reservations with commercial airlines, preparing transportation documents and crates, and coordinating with volunteers to facilitate transport of dogs and puppies to and from the airports. The Canine Travel Coordinator will also assist with transport of puppies and dogs as needed to ensure a timely arrival at destinations.
Requirements
- Able to perform several tasks concurrently, time management and good organizational and communication skills.
- Excellent interpersonal and communication skills, both written and spoken.
- Excellent customer service skills, ability to work with different personalities and temperaments.
- Familiarity with dog training and behavior, animal health and disability awareness and sensitivity.
- Able to safely lift 45 pounds and safely handle, hold and restrain active dogs weighing up to 110 pounds. Employees should seek assistance when lifting dogs or objects weighing more than 45 lbs.
- Current/valid driver’s license
- High school graduate, GED or equivalent
Nice To Haves
- Previous high-volume administration, working with volunteers, and/or customer service experience.
- Experience working with pilots, airlines or in scheduling/logistics.
Responsibilities
- Maintain all travel & logistical information in flight spreadsheets & appropriate calendars to ensure departments (CEDC, Regional Centers) have accurate information to reference.
- Collaborate with veterinary department, training and kennel staff as needed for adult dog transfers.
- Coordinate with regional centers on shipping information and any updates made post booking– ensuring shipping request locations and pickup person is listed in a timely manner, ensuring accuracy of information, and communicating reservations to the regions.
- Work with regional volunteer coordinators, puppy program staff and campus volunteers arranging transportation to and from the airports.
- Complete bookings with airlines and process all paperwork, including creation of travel packets to airlines with Airline specific paperwork, heath certificates/ECVIs, and local travel paperwork.
- Provide high touch collaboration with our volunteer to build and maintain relationships to build our Canine Companions Aviation Partners program.
- Occasionally traveling to an airport to meet with new pilots/touch base with current pilots.
- Management of Canine Travel Volunteer activities, scheduling, and training.
- Request volunteer transporters from American Airlines via their Pups in Flight program as needed
- Arrange foster care as needed for puppies unable to travel or puppies in need of foster to flight
- Manage shipping supplies and inventory levels; maintain flight kits backstock, crates for shipping, etc.
- Maintain Shipping Manual and shared shipping documents, ensuring any changes are communicated to relevant staff.
- Transport puppies to the airport for their flights as needed.
- Be accountable not only for direct responsibilities outlines in this job description but also to serve fellow staff and other constituents with whom position interacts.
- Ensure actions and communications follow core values.
Benefits
- Employer-matched 403(b) retirement plan
- Additional paid hours to volunteer within your community
- Support for both professional and personal well-being
- Inclusion and Diversity Committee dedicated to ongoing efforts to foster a diverse and inclusive workplace by setting actionable goals and evaluating progress
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
