Campus Visits Coordinator

Iowa State University • Ames, IA

1d

About The Position

The Office of Admissions at Iowa State University is seeking a Campus Visits Coordinator to help deliver an engaging and high-quality experience for prospective students and their families. Reporting to the Assistant Director of Campus Visits, this role serves as a central point of coordination for daily visit operations and guest relations at the Soults Family Visitor Center. The successful candidate will play a key role in shaping first impressions of the university by providing exceptional customer service, coordinating visit logistics, and collaborating with campus partners to ensure a seamless and welcoming experience for more than 30,000 annual visitors.

The Office of Admissions at Iowa State University is dedicated to supporting prospective and current students through a range of services, outreach initiatives, and innovative programs. Join our team and play a key role in shaping the future of the university by fostering an engaging admissions process. By joining our team, you will become part of an organization that values leadership, integrity, hard work, collaboration, and a commitment to excellence and service. If you are looking for an opportunity to make a significant impact, grow your career, and help shape the future of Iowa State University, this is the place and position for you! Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Requirements

• High school diploma or equivalent and 2 years of related experience

Nice To Haves

• Experience coordinating events, campus visits, or customer-facing programs in higher education or a similarly fast-paced environment.
• Demonstrated ability to deliver engaging presentations and communicate effectively with various audiences.
• Experience working collaboratively with multiple stakeholders and building strong cross-functional relationships.
• Proficiency with customer relationship management (CRM) systems, event scheduling tools, or student information systems (Workday).
• Experience training and mentoring students.
• Bachelor's degree

Responsibilities

• Coordinate and manage the full spectrum of campus visit programming, including check-in, welcome/greeting, tours, enrollment presentations, meals, and academic meetings
• Facilitate campus visit scheduling and oversee all pre- and post-visit communications
• Serve as the primary point of contact for prospective students and guests, delivering exceptional customer service in person, by phone, and via email
• Act as the lead guest relations representative at the Soults Family Visitor Center, ensuring a positive and welcoming environment
• Deliver enrollment presentations and campus tours, and provide guidance to prospective students and families during their visit
• Collaborate with faculty, academic advisors, college representatives, admissions staff, student affairs, and facilities teams to coordinate daily visit experiences
• Manage and maintain the campus visit database, including updates, programming, and data accuracy
• Serve as the primary liaison for guest relations inquiries and communications
• Support and execute large-scale visit programs, including open houses and admitted student events
• Coordinate and assist with group visit programs and special visit requests
• Assist with New Student Programs, including Orientation and Destination Iowa State
• Stay current on university programs, policies, and procedures through regular engagement with academic and student affairs partners
• Assist in training, scheduling, and supporting student staff, including office assistants and approximately 50 student tour guides
• Monitor daily operations to ensure efficiency, organization, and a high level of service delivery
• Continuously evaluate and improve visit programs, customer service practices, and recruitment strategies

Benefits

• Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental
• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees