Campus Visits Coordinator

Iowa State University • Ames, IA

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About The Position

The Office of Admissions at Iowa State University is seeking a Campus Visits Coordinator to help deliver an engaging and high-quality experience for prospective students and their families. Reporting to the Assistant Director of Campus Visits, this role serves as a central point of coordination for daily visit operations and guest relations at the Soults Family Visitor Center. The successful candidate will play a key role in shaping first impressions of the university by providing exceptional customer service, coordinating visit logistics, and collaborating with campus partners to ensure a seamless and welcoming experience for more than 30,000 annual visitors.
By joining our team, you will become part of an organization that values leadership, integrity, hard work, collaboration, and a commitment to excellence and service. If you are looking for an opportunity to make a significant impact, grow your career, and help shape the future of Iowa State University, this is the place and position for you!

Requirements

• High school diploma or equivalent and 2 years of related experience
• Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Nice To Haves

• Experience coordinating events, campus visits, or customer-facing programs in higher education or a similarly fast-paced environment
• Demonstrated ability to deliver engaging presentations and communicate effectively with diverse audiences, including prospective students and families
• Experience working collaboratively with multiple stakeholders and building strong cross-functional relationships
• Proficiency with customer relationship management (CRM) systems, event scheduling tools, or student information systems
• Experience training, mentoring, or leading student staff or part-time employees, with the ability to foster a positive and team-oriented environment
• Bachelor's degree

Responsibilities

• Coordinate and manage the full spectrum of campus visit programming, including check-in, welcome/greeting, tours, enrollment presentations, meals, and academic meetings
• Facilitate campus visit scheduling and oversee all pre- and post-visit communications
• Serve as the primary point of contact for prospective students and guests, delivering exceptional customer service in person, by phone, and via email
• Act as the lead guest relations representative at the Soults Family Visitor Center, ensuring a positive and welcoming environment
• Deliver enrollment presentations and campus tours, and provide guidance to prospective students and families during their visit
• Collaborate with faculty, academic advisors, college representatives, admissions staff, student affairs, and facilities teams to coordinate daily visit experiences
• Manage and maintain the campus visit database, including updates, programming, and data accuracy
• Serve as the primary liaison for guest relations inquiries and communications
• Support and execute large-scale visit programs, including open houses and admitted student events
• Coordinate and assist with group visit programs and special visit requests
• Assist with New Student Programs, including Orientation and Destination Iowa State
• Stay current on university programs, policies, and procedures through regular engagement with academic and student affairs partners
• Assist in training, scheduling, and supporting student staff, including office assistants and approximately 50 student tour guides
• Monitor daily operations to ensure efficiency, organization, and a high level of service delivery
• Continuously evaluate and improve visit programs, customer service practices, and recruitment strategies

Benefits

• Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:
• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees