Campus Supervisor of Enrollment Services

Connecticut State Community College•Hartford, CT

1d•Onsite

About The Position

Connecticut State Community College (CT State) was launched on July 1, 2023, through the consolidation of Connecticut’s 12 community colleges. With campuses and satellite locations statewide, CT State serves all 169 towns and neighboring states. As the largest community college in New England, CT State is committed to providing high-quality, affordable, and accessible education that supports students’ academic, career, and personal success. The Campus Supervisor of Enrollment Services provides leadership and collaborates with their Regional Director to ensure consistency in executing the enrollment vision of Connecticut State Community College and plays a critical role in ensuring the delivery of high-quality collaborative enrollment plans and seamless onboarding support that meets the diverse needs of all students. The Campus Supervisor of Enrollment Services collects and analyzes data to establish benchmarks and leads continuous improvement efforts for statewide enrollment efforts as well as maintains compliance with FERPA and all applicable policies and laws.

Requirements

Master's degree in education, counseling, student development, social work, enrollment management or an appropriately related field together with one (1) or more years of related experience that includes up to two (2) years of supervisory experience; or a combination of education, training and experience which would lead to the competencies required for successful performance of the position’s essential duties.
Demonstrated understanding of a comprehensive community college.
Experience supervising and evaluating professional staff.
Experience leading teams to deliver high quality customer service.
Experience working at a campus One-Stop or Enrollment Center.
Familiarity with the community college environment and its student population.
Demonstrated ability to exercise group leadership skills, which emphasize collaboration, consensus building, conflict resolution, and problem solving.
Demonstrated ability to develop and implement complex projects and programs in support of college objectives.
Understanding of federal and state laws and regulations related to higher education.
Demonstrated advanced knowledge of student records practices and methods which generally are accepted by the higher education field.
Demonstrated advanced knowledge of computerized and manual systems for collecting, preserving, and reporting student information.
Experience in using enrollment management, content management, and project management software.
Ability to work effectively with individuals from diverse academic, socioeconomic, cultural, and ethnic backgrounds, including individuals with disabilities
Excellent interpersonal, oral, and written communication skills
Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams)

Nice To Haves

Experience working in higher education
Bilingual in Spanish or French Creole
Two (2) years of supervisory experience
Two (2) years of experience in a registrar's or enrollment services-related function
Experience using a Student Information System such as Banner, or a comparable system

Responsibilities

Delivers a comprehensive, one-stop enrollment services experience to credit students within their campus of CT State Community College.
Works with the Regional Supervisor of Enrollment Services Operations to implement the strategic direction, goals, and standards for the One-Stop Enrollment Center.
Lead the unit’s commitment to high-touch customer service to create a welcoming environment; provide support to staff when dealing with difficult problems.
Manages day-to-day operations of the campus One-Stop Enrollment Center including staffing, scheduling, and quality customer service; provides direct supervision to the Enrollment Management Specialists on their campus.
Maintains communication and partners with campus counterparts in the areas of Admissions, Advising, Financial Aid, and Student Support Services to coordinate services in all matters that relate to the Enrollment Services function.
Responsible for convening and facilitating cross-functional campus enrollment team.
Monitors the efficiency and effectiveness of service delivery methods and procedures; identify opportunities for improvement for the One-Stop Enrollment Center.
Partners with Campus Dean or other Administrator to drive improvements in enrollment growth, team productivity, team quality and optimization of prospective student satisfaction.
Provides on-going training and cross-training for staff to ensure timely, thorough, and accurate processes.
Partners with Campus Dean or other Administrator to address gaps in processes and procedures through the creation of a corrective action plan; establishes timeline to implement the corrective action plan, including process improvements, professional development, and training for campus staff.
Resolves student application, enrollment, registration issues, conflicts, and discrepancies in a proper and timely manner.
Partners with the Campus Dean or other Administrator to coordinate enrollment events such as Enroll in a Day, Super Saturday, etc. on their campus in collaboration with campus counterparts in the areas of Admissions, Advising, Financial Aid, and Student Support Services.
Collaborates with academic and student services staff to contribute to retention of students.
Collaborates with the Campus Dean or other Administrator with the maintenance of the college website, catalog, and program materials as they pertain to enrollment services.
Supports compliance efforts (in areas such as FERPA, Veterans Affairs, Tuition Assistance, Title IV, Title IX, etc.) in the campus One Stop Enrollment Center.
May assist in disseminating information related to maintaining international student status requirements.
Maintain a commitment to CSCC overarching goals including initiatives encouraging equity and diversity.
Represents CT State Community College interests at professional organizations at the state level.
May involve occasional evening or weekend work, within contractual limitations.
Attendance and participation at convocation and commencement ceremonies
Service on assigned committees and task forces
Attendance and participation at committee, staff, informational and professional meetings which may occur during evenings and weekends.