Campus Experience Coordinator

Herzing Brand • Madison, WI

1d • $20 - $28 • Onsite

About The Position

The campus experience coordinator plays an important role with students ensuring they receive consistent support and connection to resources, faculty and staff. This role serves as the initial point of contact for student inquiries, needs, and serves as an advocate to escalate concerns when needed. Additionally, the campus experience coordinator supports university departments in their responsibilities to ensure student success.

Requirements

• Associate degree or three years equivalent experience, bachelor’s degree preferred.
• One to three years’ experience with administrative or operations support.
• Proficiency in Microsoft Office primarily Outlook, Word, Excel, and PowerPoint.
• Proficient in keyboarding, document editing, data management and up to date internet technology.
• Experience with software systems and platforms for student information, customer relationship management (CRM), learning management and campus data.

Nice To Haves

• Proficiency in CampusNexus/Anthology and SalesForce preferred.

Responsibilities

• In absence of senior or team lead, may provide guidance, support and/or supervision to student worker.
• Supports administrative campus activities in areas such as recruiting, hiring, onboarding, and training.
• Serves as a next level resource to answer questions and resolve issues; escalates to next level when needed.
• Trained on Herzing Hub to look-up and enter basic information.
• Proactively responds to basic issues and, document student interactions appropriately.
• Works with departments to conduct outreach to prospective and current students and enter interactions in Herzing Hub as directed.
• Assists senior, team lead, or senior manager in handling vendors, contracts and custodial services.
• With direction , may conduct coordination and planning for on-campus events.
• Ensures cleanliness and appearance of the front desk, learning commons, testing area and general spaces.
• Serves as a resource to answer questions and resolve issues; escalates to next level when needed.
• Opens and closes front reception, and when security role is not employed, opens and closes campus.
• Schedules meetings and maintains shared calendars; reserves and manages reservations of classrooms, conference rooms, testing rooms, and other resources.
• Responsible for filing, record maintenance, data entry, tracking, and running basic reports.
• Administers assessments for academics and admissions.
• Operates office machines including but not limited to computer, print/copy/scan machine, ID printer.
• Organizes and assembles campus material such as orientation folders.
• Sort/distributes mail, prepares outgoing mail and shipment of packages.
• Monitors inventory and orders supplies (office materials, shipping, postage, refreshments, scrubs, etc.).
• Processes purchase orders and invoices.
• Assists with student orientation and student onboarding activities.

Benefits

• We offer a comprehensive benefits package, including a tuition waiver and reimbursement program, health insurance, paid time off, and a retirement savings plan with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees