Campus Administration Support

NATIONAL COLLEGE OF BUSINESS & TECHNOLOGY•Lakeland, FL

4d•$17•Onsite

About The Position

The Campus Administration Support is responsible for delivering exceptional customer service, administrative and clerical support. Reporting directly to the Campus Executive Director and operating within designated business hours, this position serves as the frontline representative for Northbridge University campuses. The Campus Support Officer is expected to support campus staff to achieve operational targets while upholding company policies. Lakeland Campus - In-Person / On-site. Hourly Pay - $17.00 Per Hour

Requirements

Completed high school diploma or higher.
Have excellent customer service skills.
Knowledge of Microsoft Outlook, Excel, and Word.
Ability to work extended hours (which will include evenings and Saturdays), in order to meet business objectives.

Responsibilities

Provide excellent customer service, including answering incoming calls, transferring calls, listening to voicemails, and taking messages.
Utilize CRM and Campus Nexus platform to record and document interactions with prospective students.
Serve as a liaison to support internal departments and communicate feedback on documents received.
Answer questions regarding accreditation, policy, transcript requests, and admissions standards.
Maintain quality assurance and audit reports for entered information.
Review and process transcript request forms, including contacting institutions when necessary.
Request funds for transcript payments and maintain activity logs.
Respond to emails and correspond with students through CRM within 24 hours.
Greet visitors in a professional manner and make them feel welcome.
Receive, confirm, and accept purchasing orders.
Perform accurate data entry for new student enrollment.
Scan and upload documents to the system.
Assist with school activities and Continuing Education classroom setup.
Assist with proctoring certification exams as needed.
Process incoming mail/packages sent to the campus
Manage, organize, and distribute electronic devices for students
Conduct inventory checks for campus supplies and marketing materials
Adhere to all company policies, procedures, and business ethics codes.
Type correspondence as requested by the School Director and Director of Admissions.
Logs and assigns leads to each admission representative as directed by the Director of Admissions.
Prepare security ID badge for new students and/or staff.
Assists in the preparation of certain school activities as needed.

Benefits

Comprehensive Health, Dental, and Vision Insurance Plans
Pre-tax Flexible Spending, Dependent Care, and Health Savings Accounts
12 Paid Holidays / Paid Time Off / Paid Volunteer Day
401[k] Retirement Savings Program with 50% Employer Matching
Short-Term Disability Life Insurance
Supplemental Life Insurance Options
Growth Opportunities / Education Assistance and Professional Development Benefits
Group Life Insurance
Long Term Disability
Talent Referral Program
TicketsatWork - Discount Entertainment Program
Enjoy a paid day off on your birthday (available to full-time employees after two years)