Campground Assistant Manager - Yellowstone National Park

Xanterra Travel Collection•Mammoth, WY

8d•Onsite

About The Position

Live. Work. Explore. as a part of our Lodging team in Yellowstone National Park! Are you enthusiastic about hospitality, people, and beautiful places? By working at Yellowstone National Park, you will get all three! As the Laundry Attendant, you will play a vital role in supporting the day-to-day administrative functions that keep the park running smoothly. Job Summary: Campground assistant managers are responsible for daily upkeep of campground sites, cleaning & maintenance of comfort stations, giving campers outstanding guest service experiences and being subject matter experts on all things camping in Yellowstone National Park when the campground manager is not there. Why Yellowstone National Park? We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park. Life in Yellowstone: Employee housing (dormitory-style) and on-site employee meals (cafeteria-style) provided at low cost Free on-site laundry facility, Wi-Fi (limited bandwidth), and utilities included No Wyoming state taxes deducted from your paycheck A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities Meet people of all ages from all over the country and world!

Requirements

Human relation skills. Must be a people-person who thrives on public contact.
Strong communication skills, ability to listen and evaluate.
Ability to deal with guests when they are angry or upset.
Ability to make prompt, realistic, and fair decisions.
Strong management skills, including ability to supervise and motivate employees.
Ability to train and fine tune skills of the employees in a logical and professional manner.
Ability to work quickly and thoroughly when under pressure.
Knowledge of basic computer programs (Word, Excel and Outlook).
Knowledge of the POS (Point of Sale) Computer Register.
Ability to effectively handle and prioritize multiple situations and tasks.
Strong organizational and administrative skills.
Knowledge of Campground/Camper Services operations.
Sales & accounting skills.
Knowledge of Yellowstone National Park and surrounding communities.
Knowledge of park facilities, activities, services, and features.
Knowledge of Company policies and procedures.
Must be flexible and open to changes in procedures.
Must be 19 years of age or older to drive a company vehicle.
Must have valid US driver’s license and a good driving record.

Responsibilities

Perform all duties toward the goal of maximizing guest service while meeting or exceeding financial goals.
Resolve guest problems skillfully with a willingness and desire to understand a guest's viewpoint and to take necessary steps so that the guest is satisfied when they leave.
Train staff to resolve guest problems skillfully with a willingness and desire to understand a guest’s viewpoint and to take necessary steps so that the guest is satisfied when they leave.
Address employee concerns.
Help in the development and motivation of Campground/Camper Services personnel throughout the season.
Provide constructive feedback to staff and prepare employee HIG’s and documentation as needed.
Ensure Campground/Camper Services personnel are offering the Yellowstone Forever donation during the check-in process.
Regulate shift coverage for optimum effectiveness by scheduling staff according to business levels and labor standards.
Maintain an accurate computerized guest registration system by monitoring out-of-order sites, maintenance holds, retains, double bookings, and other reservations.
Approve time clock daily and assist in completing payroll reports on a daily/weekly basis for all Campground/Camper Services personnel.
Oversee accounting procedures: proper bank storage, accurate cashier reports, cash drops, and handling of payments and refunds on the Lodging Management System.
Assistant Managers at Madison Campground and Fishing Bridge RV Park will also handle the Controller functions for their operations following correct procedures as trained by GAO.
Ensure daily paperwork is completed in a timely manner and accurately, including daily reports, EOA form, and guest refund tracking sheets.
Control the inventory of supplies and forms and ensure inventories are taken prior to orders being placed.
Assure timely inspections and repair of CG/CS facilities.
Organize and maintain CG/CS records and equipment in accordance with Lodging Department policies.
Understand and support company and Lodging Department policies and procedures.
Ensure PCI Compliance guidelines are trained, followed, and enforced.
Ensure lost and found and Key Security policies are trained, followed, and enforced.
Ensure that the CG/CS staff is following Xanterra’s environmental policies and procedures.
Ensure that the Campground/Camper Services staff complies with safety guidelines.
Become familiar with and train emergency fire evacuation and safety procedures as needed.
Assure dress, appearance, and conduct policies established by Xanterra and the Lodging Department are followed and enforced.
Assist in administering employee incentive programs and motivate staff.
Communicate regularly and constructively with staff both verbally and through shift logs.
Work side by side with the staff on a regular basis.
Communicate regularly, constructively, and openly with the Lodging Resource Team.
Establish and maintain a positive working relationship with National Park Service personnel.
Communicate effectively with all departments to ensure a smooth-running operation.
Attend staff meetings and safety meetings as required.
Assist other departments as needed, including six-day work weeks during times of staffing needs.
Ensure staff who drive company vehicles have valid US Driver’s license, have taken Defensive Driving, and read the Motor Vehicle manual.
Ensure oil changes and other maintenance is being addressed in a timely manner.
Perform other duties as assigned.

Benefits

Employee Assistance Program
Wellness Program
Learning and Development Program
Free Yellowstone & Grand Teton National Park pass
Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more)
Access to discounted services at Yellowstone Medical Clinics operated by STGi.
Employee discounts at local gateway communities
Retail, Lodging and Travel Discounts
$350 Referral Bonus Program
The adventure of a lifetime!