Camp & Education Customer Support Associate

The Woodruff Arts Center • Provo, UT

2d • $17 - $17

About The Position

The Alliance Theatre is seeking a friendly and professional Camp & Education Customer Support Associate to join our team for the summer season. This role is responsible for providing exceptional customer service to drama camp and education families and assisting with day-to-day student inquiries and needs. The ideal candidate will have excellent communication skills, experience working with families, and a passion for creating a positive and inclusive environment for young people.

Requirements

• Experience working with families in a customer service setting.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Excel, Outlook, etc.).
• Ability to resolve conflicts with patience and professionalism.
• Ability to adapt to quickly changing policies, projects, and priorities.
• Ability to work independently and as part of a team.

Nice To Haves

• Experience with Tessitura CRM or equivalent CRM preferred.
• Experience in a performing arts or entertainment venue preferred.

Responsibilities

• Respond promptly and professionally to inbound phone calls and emails from camp and education families.
• Provide exceptional customer service to camp and education families, addressing questions and concerns in a timely and effective manner.
• Communicate effectively with camp and education staff, teaching artists, and parents regarding student absences, early dismissals, carpool changes, and other day-to-day camper issues.
• Assist with camper and acting program registration and sales transactions, including transfers and cancellations.
• Provide feedback to management regarding patron experience and identify areas for improvement.
• Maintain accurate records of student information and communications.
• Assist with other administrative tasks as assigned.

Benefits

• Hourly rate of $17 per hour.
• Be a part of a dynamic and inclusive team dedicated to providing exceptional arts education experiences for young people.
• Gain valuable experience in a renowned performing arts organization.
• The Woodruff Arts Center is one of the largest arts centers in the world, home to the Tony Award-winning Alliance Theatre, the Grammy Award-winning Atlanta Symphony Orchestra (ASO) and the High Museum of Art, the leading art museum in the Southeast. Over 800,000 patrons travel to The Woodruff for outstanding theatre, music and exhibitions each year.
• Employment Woodruff Arts Center employees play an integral role in creating and supporting great art and education initiatives at the nation’s third largest arts center. Comprised of three Art Partners—Alliance Theatre, Atlanta Symphony Orchestra and High Museum of Art—there’s a role for everyone at The Woodruff.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees